Having trouble with my Macleans Magazine App in Newsstand

Question

Having trouble with my Macleans Magazine App in Newsstand

I just recently downloaded an Update to Maclean's Magazine in Newsstand, and now it won't download any new issues.

It asks me to submit my Apple ID and password, which I do, but won't give me any of my previous purchases, nor will it let me download my new issues until I subscribe, which I've already done.

What am I doing wrong, or do I have to wait for another update to fix this one?

Thanks for any help you can provide.

iPad (3rd gen) Wi-Fi, iOS 6, 32 GB, White

Posted on Oct 14, 2013 9:45 AM

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Answer 1

r042wal

Level 1

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Oct 16, 2013 6:21 AM in response to K. Brooke Bannister

It is not you. It is the continuing incompetence of Rogers which seems to affect most areas of their operations. There is supposed to be a fix out by the end of the week. Make some noise with customer service and they will add three issues to your subscription.

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Answer 2

Oct 16, 2013 8:28 AM in response to r042wal

Thanks for the advice, but who do I complain to? iTunes hasn't helped after my email to them, I'm not a Rogers customer, so I wouldn't know.

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Answer 3

r059wal

Level 1

0 points

Oct 16, 2013 8:43 AM in response to r042wal

Rogers owns Macleans Magazine. Here is the customer service number: 1-800-268-9119

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Answer 4

r059wal

Level 1

0 points

Oct 16, 2013 8:45 AM in response to K. Brooke Bannister

Just to recap, a fix will be coming out under the Apps Updates so watch for that. Also, I was told that instructions would be e-mailed on how to fix this so check the e-mail you have on file with Macleans.

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