5s Fingerprint unlock problem solved

My problem is a little more interesting in that I have my fingerprint and my wife’s fingerprint defined on my phone. Mine works consistently while my wife’s seldom works at all. Same phone, can there be some difference in people’s chemistry?

tdworden wrote:

My problem is a little more interesting in that I have my fingerprint and my wife’s fingerprint defined on my phone. Mine works consistently while my wife’s seldom works at all. Same phone, can there be some difference in people’s chemistry?

It's not a question of chemistry, exactly. However, things like liquid or lotion on the skin can affect the reading. Does your wife have sweatier hands or use lotion frequently? Does she have long fingernails (which could interfere with proper finger placement)? Does she have extremely cold hands?

I'd suggest that she remove her fingerprints and re-enroll them. She may also want to try a finger from each hand or a thumb and a forefinger.

I started having this problem and found your post. And yes, I have been using only the end of my finger for scanning. Tyring your solution right now...so far so good. Thank you SO MUCH for posting!

I hope so. I will try your method. The other fix from another poster was good but it was something like 7 out of 10 attempts. It was better than not working at all, but still high on failure and frustration using the feature. Touch ID was becoming more like a frustration rather than a convenience.

Personally I have not had this issue myself with my iPhone 5S, but as I see it this is not the case for all. I'm glad you have found a resolution and thank you for the info as this could possibly help other users🙂

The problem is that the issue doesn't happen right away. Sometimes hours later or days later. The genius guys will never be able to check that problem immediately. It was working for me for days and suddenly stopped. What I did is go to the settings and checked the finger assignments. I kept touching till it highlighted. Then continued to keep verifying until it was consistently recognizing it. From the Apple support page the software will continue to adjust and learn the prints from there. So go back and keep verifying the print if there is a problem.

Oh ok. I was referring to the additional tips from Apple.

"If you have more than one fingerprint enrolled, you can touch a finger to the Home button to see the fingerprint to which it is linked in the list. If your finger matches, that finger in the list will be briefly highlighted."

Hi

I have an iPhone 5s and for the first week it worked perfectly reading 4 different fingers I had stored. Then suddenly would recognize None of them. I re-scanned and saved and all OK. Until next morning, then all failed once again.

This is very odd and clearly from the above I am not alone with this issue. I will try the fix suggest at the beginning of the thread, but I do not think that will be sustainable given that mine was fine for over a week having originally set it up.

Apple needs to investigate this as a software (hopefully) or hardware issue.

Joe,

I tried your suggestion and it fixed my problem as well. Going on a week now, no more issues.

I had the fingerprint set up close to the tip because that's where I would instinctively touch to turn it on. Now that I've moved my scan back farther on my finger closer to the center of the swirl, it works and just keeps working. Thanks so much for the suggestion. I was starting to lose faith in Apple. Now I'm a happy camper again.

L-