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Oct 15, 2013 7:04 PM in response to ANONYMOUS1476by Kenichi Watanabe,If you have not already, shut down (power off) your computer. Disconnect all USB devices including hub, except for standard keyboard and mouse, if nornally used. Do this to reset the shuffle
http://support.apple.com/kb/HT1655
Turn on computer, run iTunes, and connect the shuffle to a direct USB port on the computer.