Retina 13" not sleeping after 10.8.5

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Retina 13" not sleeping after 10.8.5

Hey all-

I recently brought my Macbook Pro 13" With Retina Display in for service because the screen was flickering like an old TV with the horizontal hold messed up, and they replaced the interposer. They also replaced the top case for a keyboard problem.

They did an OS reinstall and put 10.8.5 on it, and now it won't go to sleep when I close the lid.

I brought it back and they kept it for 3 days and gave it back to me, and the problem didn't go away. I spoke to a "genius" and he said that he's seen this problem with 10.8.5, but I felt like he was just trying to get me to leave. I installed Mavericks on it, and it's still having the same issue.

So, is this something related to 10.8.5 or did they break a sensor when they "fixed" it? The screen still goes dark when I close the lid, so I'm leaning toward a software issue... but that it also happens with Mavericks makes me wonder. Should I bring it to a different Apple Store? Is there a Supragenius out there? 😟

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5), Sleep

Posted on Oct 14, 2013 11:47 AM

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Answer 1

beltrix Author

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Oct 14, 2013 11:54 AM in response to beltrix

wrong forumn, sorry!

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Answer 2

nbar

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Oct 14, 2013 11:54 AM in response to beltrix

Hello,

Download the supplemental update if you have not already:

OS X Mountain Lion 10.8.5 Supplemental Update - Support - Apple

Open your Terminal application, and run the following bolded command. Triple click it, copy it, and paste it into your prompt. Please post the output in your reply:

pmset -g | open -f -a TextEdit

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Answer 3

Oct 14, 2013 11:57 AM in response to beltrix

CALL AppleCare and tell them exactly what you stated in your posting. If all does not go well, ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.

GOOD LUCK!

PS I have asked a HOST to move your post to the MBP forums. Your posting should not be in the iMac forums.

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Answer 4

beltrix Author

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Oct 14, 2013 12:08 PM in response to Baby-Boomer-USofA

Thanks, Baby.

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Answer 5

beltrix Author

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Oct 14, 2013 12:08 PM in response to nbar

Here's the output:

Active Profiles:

Battery Power 1

AC Power 2*

Currently in use:

standbydelay 4200

standby 1

womp 1

halfdim 1

hibernatefile /var/vm/sleepimage

darkwakes 1

sms 1

networkoversleep 0

disksleep 10

sleep 10

autopoweroffdelay 14400

hibernatemode 3

autopoweroff 1

ttyskeepawake 1

displaysleep 10

acwake 0

lidwake 1

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Answer 6

nbar

Level 5

7,019 points

Oct 14, 2013 12:33 PM in response to beltrix

" now it won't go to sleep when I close the lid."

"The screen still goes dark when I close the lid"

What makes you think your machine is not going to sleep, exactly?

(that sounds curt, it isn't intended to be)

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Answer 7

beltrix Author

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Oct 14, 2013 12:56 PM in response to beltrix

I know it's not sleeping because hours after closing the lid it's still warm and the battery % has gone down.

It also doesn't turn the screen back on when I open the lid. I have to hold the power button down for a few seconds (not long enough to power it off).

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Answer 8

nbar

Level 5

7,019 points

Oct 14, 2013 1:52 PM in response to beltrix

Okay. Is the issue limited to when sleeping on battery power, or does this also occur when connected to AC?

Reset the SMC:

Resetting the System Management Controller (SMC) - Support - Apple

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Answer 9

beltrix Author

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Oct 16, 2013 7:59 AM in response to nbar

I'm not sure about AC, since the way I know it doesn't sleep is that it stays warm (in its sleeve) and the battery drains. Neither of those conditions is applicable when it's plugged in.

I reset the SMC, deleted the com.apple.PowerManagement.plist, reset NVRAM, reinstalled the OS.

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Answer 10

beltrix Author

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Oct 16, 2013 1:03 PM in response to beltrix

I also installed Windows 8 in Boot Camp, closed the lid for two hours, and had the same result.

Looks like it's a hardware problem, right?

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