Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
I bought pages months ago and it was fine. I have been saving and printing documents the whole time. Now I have tried to make changes to a document and it won't let me save it or print it. It was working fine this morning and now it is asking me to get a 30 day trial of iwork or something. I already bought pages, keynote, and numbers. What is wrong with it
iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.5)
Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. Yvan's box.com account often is out of bandwith. I have put a copy on my Box.com account in the iWork folder. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.
Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.
alasiar,
That problem arises when you have an old Trial Version of iWork on your computer. You need to delete the trial software that you had on your computer for a long time but never purchased. The new purchase isn't smart enough to turn off the trial software's expiration code.
To uninstall the old trial, follow the Complete Reinstall instructions iniWork Tips and Tricks
Stop following the instructions where it says to reinstall from DVD and at that point re-download from the Mac App Store.
Jerry
pages is not working
