I connected my iPhone 5 to the charger and it has the charging symbol but my battery percentage still continues to go down.

Question

i dont know how to fix this problem. my percentage continues to drop although it says that the device is charging

iPhone 5, iOS 7.0.2

Posted on Oct 14, 2013 1:26 PM

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Answer 1

Community Specialist

Hello TiffanyJaayx3,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

iPhone and iPod touch: Charging the battery

Battery does not charge

Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.

Best of luck,

Mario

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