HT201299: About cellular data settings and usage on your iPhone and iPad

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Croweater13

Q: I zeroed my iPhone mobile data usage at the beginning of my carriers billing cycle.  After a week, my iPhone tells me I have used 1.2GB whereas my carrier tells me I have used 2GB.  Why the difference?

I zeroed my IpHone mobile data usage log at the beginning of my carriers billing cycle.  About a week later the log says I have used 1.2GB but my carrier says I have used 2GB.  Why the difference?

iPhone 4S, iOS 7.0.2

Posted on Oct 14, 2013 5:51 PM

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Q: I zeroed my iPhone mobile data usage at the beginning of my carriers billing cycle.  After a week, my iPhone tells me I have ... more

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  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 14, 2013 5:59 PM in response to Croweater13
    Level 8 (38,039 points)
    Mac OS X
    Oct 14, 2013 5:59 PM in response to Croweater13

    It's possible that the carrier's billing system has problems. It could also be the fact that if a connection fails and is retried in the lower levels of the protocol the carrier sees this as 2 data exchanges, but iOS doesn't know about the retry so it counts it as only one. And some carriers round up every data exchange to 1 kb. So if you send 100 bytes you get charged for 1000 bytes.

     

    The best you can do is call the carrier and complain. Take screen shots of the usage screen to back up your complaint.

  • by rajigne,

    rajigne rajigne Oct 14, 2013 6:02 PM in response to Croweater13
    Level 1 (45 points)
    Oct 14, 2013 6:02 PM in response to Croweater13

    there should not be that big off difference. but if there is, go with carrier's reading