2 Replies Latest reply: Oct 14, 2013 6:02 PM by rajigne
Croweater13 Level 1 Level 1

I zeroed my IpHone mobile data usage log at the beginning of my carriers billing cycle.  About a week later the log says I have used 1.2GB but my carrier says I have used 2GB.  Why the difference?


iPhone 4S, iOS 7.0.2
  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X

    It's possible that the carrier's billing system has problems. It could also be the fact that if a connection fails and is retried in the lower levels of the protocol the carrier sees this as 2 data exchanges, but iOS doesn't know about the retry so it counts it as only one. And some carriers round up every data exchange to 1 kb. So if you send 100 bytes you get charged for 1000 bytes.

     

    The best you can do is call the carrier and complain. Take screen shots of the usage screen to back up your complaint.

  • rajigne Level 1 Level 1

    there should not be that big off difference. but if there is, go with carrier's reading