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HT4146: iPhone and iPad (Cellular Models): Understanding cellular data settings and usage

Learn about iPhone and iPad (Cellular Models): Understanding cellular data settings and usage

HT4146 Why is data for my iphone 4 being charged to my account when cellular data is off

1539 Views 4 Replies Latest reply: Oct 21, 2013 1:04 PM by WiseJD RSS
Agdragon9 Calculating status...
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Oct 14, 2013 8:38 PM

I have an iPhone 4 first of all my phone originally charged me for data when I was connected to wifi. I never use my phone out of the house. I turned off my cellular data almost three weeks ago but I got a message today saying I used 90% of my data. Again I never use the Internet out of the house, the cellular data is off and it's always connected to my home wifi but is charging to my account. Now have to use my iPod touch so I won't get charged for cellular. Can anyone tell my how to stop getting charged on my phone or why it's happening

iPhone 4, iOS 6.1.4
  • sberman Level 7 Level 7 (23,680 points)

    Several thoughts:

     

    1.  You say "I never use the internet out of the house."  But bear in mind that checking your email can consume cellular data when you are not on WiFi, or occasionally under other circumstances.

     

    2.  You say "I turned off my cellular data almost three weeks ago ..."  So the message saying you used 90% of your data probably encompasses your monthly billing cycle, of which the three weeks is just a part.

     

    Anyway, you can keep Settings > Cellular > Cellular Data = "Off" if you wish, and that should solve your issue.

  • chattphotos Level 4 Level 4 (1,175 points)

    Who is your carrier?

    Have you talked to them yet?

     

    We don't judge what you use your phone for, we just need to know how you use your phone.

  • WiseJD Level 4 Level 4 (1,115 points)

    It sounds like you already have a very good understanding of what type of iPhone activity in a non-WiFi environment should create data charges, and that you have selected the right Settings to keep from using "Cellular Data". 

     

    If your Cellular Service provider is one of those companies that has an iPhone App that you can use to check on your charges / usage when ever you want, you should download and use that App.

     

    My daughters are on my Cellular Family Plan (even though they  are fully grown and have families of their own) and they have discovered it only one or two TV Shows or Movies to use up our Monthly Data Allowances provided by our plan ...so they typically only watch those items in a WiFi Network environment.  A couple of times though they were amazed at how quickly they got the warning "Free" Text from our Service Provider saying they had used over 50% of their monthly allowance. 

     

    If you take your iPhone out of the WiFi network and have Settings>Cellular>Cellular Data "On", you don't have to actually view your email to have Data Usage ...that is if you have "Push" email checking.  Also, seen threads in this Community Forum where iPhone Users were getting Data charges at night as their iPhones were charging.  You could search and find some of those threads and their Solutions, in the event that is what you are experiencing. 

     

    It is possible, that your Service Provider may be able to help you discover the timing of the highest volume of data charges in your case.  Then you could probably learn how to mitigate the issue and ensure you don't get surprised by future Data Use and Charges. 

     

    Good Luck toward learning the cause.  Again, it sounds like you are very aware of effective Settings and of the features that could cause charges, but it will be well worth your time to see if your Service Provider has information that will give you an assist.

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