I'm trying to download an album and when I open iTunes, it crashes an kicks me out. I've tried closing it and restarting my phone. Nothing works
iPhone 4S, iOS 7.0.2, iTunes Store not working
Hi penaloza_luis,
Welcome to the Support Communities!
The first thing I would suggest is to quit the iTunes Store app and sign out of your iTunes Store account on your iPhone.
Then restart / reset the device.
When you sign back in, you should be able to re-initiate the download.
The following articles will explain these steps in more detail:
http://support.apple.com/kb/ht5137
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy
iTunes crashes on my phone. Can't buy songs. What do I do?
