HT1933: Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Learn about Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
samtown12
Level 1 (0 points)

Q: Pre ordered an Album. Unable to download it to my iphone.

Appears in the store as purchased. Does not appear in the Music app as Purchased. Does not appear as "Not on this iphone".  Should there be a "download button" on the album page in itunes? Why is this such a hassel?

 

Does not appear in "most recent" download section from Itunes app. Ive been charged, the transaction is pending in my bank account.

 

Automatic downloads is switch on in the itune&app store settings.

Posted on Oct 15, 2013 4:39 AM

Close
samtown12

Q: Pre ordered an Album. Unable to download it to my iphone.

  • All replies
  • Helpful answers

  • by mario49,

    mario49 mario49 Oct 17, 2013 12:28 PM in response to samtown12
    Community Specialists
    Oct 17, 2013 12:28 PM in response to samtown12

    Hello samtown12,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Downloading a pre-ordered item

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    Best of luck,

    Mario