There is music on my iPhone 5 that I'm trying to take off my phone, there are also ringtones that for some reason were removed without me asking them to be removed that it won't let me put back on. I have the manually manage music and videos option selected, I have sync only with checked songs and videos selected, I have everything selected that I SHOULD to make sure only what I WANT is put onto the iPhone.
When I check "on this phone" it shows me all the music I've selected is the only music on the iPhone, but the ringtones I'm trying to put on are still missing.
When I check the phone itself, all the music I'm trying to get RID of is still there.
I'm bumping this up because I really need help. I wanted to contact technical support for a more direct assistance as I've done in the past but Apple is telling me I can't do that without paying $20-70. So I really need help. Please.