1 Reply Latest reply: Oct 17, 2013 2:22 PM by mario49
mekofromga Level 1 Level 1 (0 points)

i have an iphone 4s and it's lets than 4 months old.  Occasionally I'm not receiving calls, texts or voicemails.  Can anyone tell me why this is happenning? Could it be my Wi-fi?


iPhone 4S, iOS 7
  • 1.
    mario49 Community Specialists Community Specialists (2,050 points)

    Hello mekofromga,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iPhone: Troubleshooting issues making or receiving calls

    http://support.apple.com/kb/TS3406

     

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:
        Some updates may require a Wi-Fi connection.
    3. If the iPhone has a SIM card, reseat the SIM card.
    4. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    5. Try to make or receive calls in another location.
    6. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE if possible and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G if possible and try again.
    7. Restore the phone as new.

     

     

    Best of luck,

    Mario