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iphone not receiving calls and texts

i have an iphone 4s and it's lets than 4 months old. Occasionally I'm not receiving calls, texts or voicemails. Can anyone tell me why this is happenning? Could it be my Wi-fi?

iPhone 4S, iOS 7

Posted on Oct 15, 2013 5:05 AM

Reply
2 replies

Oct 17, 2013 2:22 PM in response to mekofromga

Hello mekofromga,


Thanks for using Apple Support Communities.

For more information on this, take a look at:


iPhone: Troubleshooting issues making or receiving calls

http://support.apple.com/kb/TS3406


  1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
  2. Ensure that your software is up to date:
    1. Check for a carrier settings update.
    2. Check for an iOS software update.
      Note:
      Some updates may require a Wi-Fi connection.
  3. If the iPhone has a SIM card, reseat the SIM card.
  4. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
  5. Try to make or receive calls in another location.
  6. Attempt to isolate to one network band:
    • If you're having the issue on LTE, disable LTE if possible and try again.
    • If you're having the issue on 3G/4G, disable 3G/4G if possible and try again.
  7. Restore the phone as new.



Best of luck,

Mario

iphone not receiving calls and texts

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