iPhone 5S blue screen of death

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iPhone 5S blue screen of death

Got my iPhone 5S on launch day and had no problems with it at all until today when I picked it up, went to unlock it but had a black screen as if the phone was switched off. I powered it on to get the Apple logo then the spinning loading wheel and then the blue screen of death before it rebooted again. I am now stuck in a constant loop of blue screen and restarts.

Evrything I have read relates to iWork apps but I do not use any of the iWork apps and do not have any of them on my phone. I also do no back up through iCloud, I back up to my computer.

I called Apple Support (UK) who suggested I restore through itunes. I attempted that but it said the software install would take 30 minutes. It did go through as the phone obviously drops out of itunes when it reboots every 5 minutes. The Apple guy said he would call me back at 3pm. Its now 3.20pm.

I don't know what to do!

iPhone 5s, iOS 7.0.2

Posted on Oct 15, 2013 7:13 AM

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Answer 1

FelipeV

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10,636 points

Oct 15, 2013 12:51 PM in response to BigJimmy D

Wait until he calls you back or call him again. Nobody here works for Apple.

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Answer 2

BigJimmy D Author

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Oct 15, 2013 1:27 PM in response to FelipeV

Thanks for your help, but when I say I don't know what to do, I meant with my phone not the call centre. I can just about figure out to call them again if they do not call back, but I was hoping to get support or advice from any other users who have maybe suffered with the same issue in the mean time. Perhaps I didn't word my original post very well.

I know that there are no Apple staff in these forums.

Thanks again though for taking the time to respond.

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Answer 3

Polonium

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Oct 15, 2013 2:09 PM in response to BigJimmy D

I’m facing exactly the same problem: reboot in loop with a nice blue screen since 1h.

Could you please let me know if you get an answer? I’m in France and I have an appointment with Apple support tomorrow only…

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Answer 4

BigJimmy D Author

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Oct 15, 2013 2:27 PM in response to Polonium

I spoke to Apple again and to cut a long story short, they basically said its RIP for my phone. They have ordered me a replacement that should get delivered tomorrow. They did say I could walk in to an Apple store and pick a new one up, but I don't live near an Apple store so they are going to send one.

He described the issue as 'a developing problem that they are becoming aware of'. To be honest they didn't make me try to do much to save the phone and were very quick in offering me a new one so they must know it is game over when it happened.

I'm just glad I backed up to my iMac last night.

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Answer 5

Polonium

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Oct 15, 2013 2:40 PM in response to BigJimmy D

Thank you for the feedback.

On my side I managed to make a factory restore from iTunes. It seems to work now… but I’m really scared to face again this problem.

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Answer 6

FelipeV

Level 6

10,636 points

Oct 15, 2013 2:40 PM in response to BigJimmy D

Probably the best thing that happened. You will get a new phone.

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Answer 7

BigJimmy D Author

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Oct 15, 2013 2:45 PM in response to FelipeV

Yeah to be honest even if I could get it going again I would always be nervous about it now. Rather just get a replacement now.

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Answer 8

Oct 16, 2013 2:42 AM in response to BigJimmy D

put the phone in dfu mode and plug it in to itunes and restore as new. Personally I would take it back and then wait until the new year to get one.

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Answer 9

BigJimmy D Author

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Oct 16, 2013 2:47 AM in response to Ivan Clarke1

DFU mode worked and allowed me to restore! Thanks. I am still going to take the new one they are sending me though as I do not trust this one now.

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Answer 10

Oct 16, 2013 3:13 AM in response to BigJimmy D

glad to hear that it worked. if th enew one develops the same problem then please do take my advice. take it back within 30 days and just wait until the bugs be the hardware or software get resolved.

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