wireless mouse and keyboard not recognised

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Level 1

4 points

wireless mouse and keyboard not recognised

Hello ,

I have a new Mac air for almost a year now . I've used a wireless logitech mouse and keyboard without a problem for all that time until recently.

About a fortnight I went abroad on holiday and went through an airport twice with laptop in carry on luggage ,

Now back at home again, the mouse and keyboard are not recognised any more .

Yes the bluetooth is on

Yes the batteries are ok in both

Yes I went through the troubleshooting

Yes the unifying device is plugged in to the Mac directly.

Help please.

MacBook Air, OS X Mountain Lion (10.8.5)

Posted on Oct 15, 2013 8:10 AM

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Answer 1

Best reply

Linc Davis

Level 10

209,535 points

Oct 15, 2013 12:26 PM in response to rua1

The key words in your post are "almost a year." While there could be many reasons for the problem, the one you need to rule out first is an internal hardware fault, and you need to do it before the warranty expires. Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

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Answer 2

rua1 Author

Level 1

4 points

Oct 15, 2013 12:30 PM in response to Linc Davis

Thanks Linc but what is a Genius appointment and how do I make one please?

Thanks you

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Answer 3

tfmc08

Level 1

9 points

Oct 15, 2013 1:41 PM in response to rua1

Have you tried the mouse and keyboard on another computer? Because it could be a faulty Unifying receiver. Because I have had a Unifying receiver fail on me and I replaced it for $10 and the mouse worked fine afterwards. Those Logitech recievers are easy to lose and easy to break.

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Answer 4

Linc Davis

Level 10

209,535 points

Oct 15, 2013 2:14 PM in response to rua1

Apple - Concierge

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