1 Reply Latest reply: Oct 17, 2013 1:22 PM by matt00
Ardepp Level 1 (0 points)

IT says purchased on iTunes and I have the two songs that were available early so I know I bought it. It doesn't show up in my purchased or downloaded. On the album it has the show complete album option and when I click it each song has the buy button. I have received the confirmation email that says my preordered album is available and the link to download doesn't work. Please help. I'm dying. I need this NOW

iPhone 3G, iOS 6.1.3
  • Level 5 (4,015 points)

    Hey Ardepp,



    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:


    Downloading a pre-ordered item


    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.


    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.


    iTunes Store: About Pre-orders






    Matt M.