HT1933: Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
Learn about Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
Q: iTunes app will not open. Has not for few weeks now. I've rebooted and all those things
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Oct 17, 2013 12:44 PMby sheila_m.,Hello Chad,
Thank you for providing the details of the issue you are experiencing when accessing the iTunes Store.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
- Double-click the Home button.
- Swipe left or right until you have located the app you wish to close.
- Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137If the issue persists, I recommend signing out and back into the iTunes Store on your iPhone:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.
