HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
kevscotty

Q: our airplay icon has disappeared from the itunes screen on our windows 7 pc....  Any ideas?

our aiplay icon has disappeared from our itunes screen on our windows 7 pc, any ideas?

Windows 7

Posted on Oct 15, 2013 12:49 PM

Close

Q: our airplay icon has disappeared from the itunes screen on our windows 7 pc....  Any ideas?

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Oct 17, 2013 2:44 PM in response to kevscotty
    Community Specialists
    Oct 17, 2013 2:44 PM in response to kevscotty

    Hey there Kevscotty,

     

    It sounds like you have lost the Airplay icon in your iTunes library. I suggest this troubleshooting from the article named:

    iOS: Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/TS4215

    If the AirPlay icon doesn't appear

    Ensure that you have followed the steps in using AirPlay and AirPlay Mirroring.

    If you are still unable to see the AirPlay icon  TS4215--airplay_icon--en.png, try one of the following steps:

    • If trying to AirPlay, or AirPlay mirror, to your Apple TV, ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay.
    • Check Internet or network connectivity on all affected devices.
      • Some content requires an Internet connection to authorize content playback. AirPlay capabilities may be limited if your network is not connected to the Internet.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information).

     

    Thank you for using Apple Support Communities

    Cheers,

    Sterling

  • by RemonJap,

    RemonJap RemonJap Nov 24, 2013 1:36 AM in response to kevscotty
    Level 1 (15 points)
    Nov 24, 2013 1:36 AM in response to kevscotty

    Open control panel.

     

    Choose Network and internet

     

    Select the VIEW NETWORK STATUS TASKS under NETWORK and SHARING CENTER section

     

    Choose wireless Network Connection or something similiar. If connected with ethernet then select it and press right button.

     

    Click the properties button

     

    Find Internet ''PROTOCOL VERSION 6(TCP/IPv6)''  anduncheck it, then click OK.

     

    Click CLOSE

     

    Restart your PC and try.

     

     

    Reason For Problem

     

    When u will use ipV6 , you have to setup your router and lan/wifi in ipv6 mode. Then bejour pass sound through ipv6 but when you use 2 mode ( ipv4 and ipv6 ) together benjour gets confuse some time it pass through in ipv6 and sometime ipv4 .if your router setup is ipv4 then, when banjour pass sound through ipv6 you will not see airplay button in itunes.

     

    Hope it's clear to everyone .

    Itunes

  • by 5amlings,

    5amlings 5amlings Dec 14, 2013 5:02 PM in response to RemonJap
    Level 1 (0 points)
    Dec 14, 2013 5:02 PM in response to RemonJap

    Hi RemonJap

     

    Of all the solutons that I tried, this was the one that solved my problem!

     

    Thanks

     

    Ted

  • by LB Heilner,

    LB Heilner LB Heilner Mar 18, 2014 8:59 PM in response to RemonJap
    Level 1 (0 points)
    Mar 18, 2014 8:59 PM in response to RemonJap

    This fix still works.

    Running Itunes 11.1.5.5 and Windows 8. Thanks for posting.

    LB

  • by iJeepX,

    iJeepX iJeepX Apr 20, 2014 8:18 PM in response to RemonJap
    Level 1 (0 points)
    Apr 20, 2014 8:18 PM in response to RemonJap

    Worked perfectly! Running Windows 8. 4/20/14.

     

    THANK YOU REMONJAP!

  • by williamfromcastlerock,

    williamfromcastlerock williamfromcastlerock May 18, 2014 9:22 AM in response to RemonJap
    Level 1 (0 points)
    May 18, 2014 9:22 AM in response to RemonJap

    Was getting really frustrated when out of nowhere, airplay no longer from iTunes.  This completely fixed the problem!  Thanks remonjap.

  • by urbanslaughter,

    urbanslaughter urbanslaughter Mar 15, 2015 10:16 AM in response to williamfromcastlerock
    Level 1 (0 points)
    Mar 15, 2015 10:16 AM in response to williamfromcastlerock

    What if I'm using a Mac running Yosemite.

     

    Yeah, I know it should just work, but that's the OLD Apple, with the new Apple things rarely work.