Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

annoying pop up

I have a window that keeps popping up that is asking for my password for one of my emails? I have unchecked this email in the "Mail, Contacts & Calendars" and it still keeps popping up. I want to make it stop.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)

Posted on Oct 15, 2013 11:58 AM

Reply
60 replies

Oct 15, 2013 1:06 PM in response to PhotoBee

Well, you did say:

asking for my password for one of my emails? ... unchecked this email in the "Mail, Contacts & Calendars"

I was making a suggestion from there based on your comments.


I would imagine you're seeing the admin password box. The same one you'd see when you're installing software which requires access to protected parts of the system. That it pops up over and over from an unknown source suggests you have something that is trying to get you to install malware.


Do you have Java on in your web browser? Check the preferences and if Java is on, turn it off. Leave JavaScript on. Despite the similar name, it's completely different from Java.

Oct 15, 2013 1:20 PM in response to Kurt Lang

So I don't have Java active, it is off. I did say that it was asking for the password for one of my emails but I also said it was a pop-up. I had also commented about the unchecking the particular email in "Mail, Contacts & Calendars". But what I didn't mention was that was what the pop-up reminded me of, hence my mentioning the unchecking the setting in "System Preferences." I have taken a screenshot of it. This is what it looks like (of course the email is not blurred).


User uploaded file

Oct 15, 2013 1:53 PM in response to PhotoBee

Hmm, I'm afraid I don't know much about Yahoo's email system. Does this popup only appear when you have Mail open? Is your email account at Yahoo Mail? If so, you may want to contact them ask why you keep seeing this popup.


It sure shouldn't be bugging you constantly. Although it would if you leave Mail open and it's set to check for new mail every xxx minutes. In which case, you may simply be missing your email password in Mail's settings and it won't retrieve (or send, or both) until you enter it.

Oct 15, 2013 2:01 PM in response to Kurt Lang

It is not related to my email account through yahoo. I don't have the yahoo page open or anything related to it. Considering I don't even log into that email account, I have it setup with a security measure and have it forwarded to my email that I do use. It has appeared even after I have closed my internet. It literally started just the other day.

I suspect it is something ON my computer but cannot figure out if it is Malware or a computer setting that has gone wrong.

Oct 15, 2013 2:11 PM in response to PhotoBee

Open the System Preferences and click on the Users & Groups icon. Choose your account and click on the Login Items tab. Is there anything in there you don't recognize (don't start dumping items unless you know for sure they shouldn't be there).


Does the popup start as soon as you turn your computer on or restart? If so, I would then indeed suspect some type of startup item has been installed. Did you install any new software the other day? If so, what was the source? Questionable, illegal sharing site, legitimate?


A quick check to see if it's related directly to your current user account. Create a new user account and log in to that. If the popup is gone, then it's related to something in your normal account. If the popup occurs there, too, then it's something that got installed in either the System or root Library folder.

Oct 15, 2013 6:15 PM in response to sanjampet

I've been hitting cancel everytime. I did hit enter once, even without typing anything. It seems either actions make it disappear but it eventually reappears. How do I find something that doesn't belong. I know how to scan my pc and how to see what it running but even when I look under the "force quit" I'm not seeing anything that would be causing it or additional running.

annoying pop up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.