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PhotoBee Level 1 Level 1

I have a window that keeps popping up that is asking for my password for one of my emails? I have unchecked this email in the "Mail, Contacts & Calendars" and it still keeps popping up. I want to make it stop.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)
Solved by Linc Davis on Oct 17, 2013 8:27 AM Solved

If you no longer use those Yahoo accounts, I suggest you remove all vestiges of them from your system, including the outgoing mail accounts (not just the incoming accounts.)

Reply by Linc Davis on Oct 15, 2013 11:51 PM Helpful

All replies

  • Kurt Lang Level 8 Level 8

    If it's an email from an unknown sender, just trash it.

  • PhotoBee Level 1 Level 1

    It is NOT an email. It is a pop-up window that keeps appearing. It shouldn't be in my opinion and just started the other day. It pops up no matter what I am doing or not doing. It looks like a mac software window. I'll take a screen shot the next time it happens.

  • Kurt Lang Level 8 Level 8

    Well, you did say:

    asking for my password for one of my emails? ... unchecked this email in the "Mail, Contacts & Calendars"

    I was making a suggestion from there based on your comments.


    I would imagine you're seeing the admin password box. The same one you'd see when you're installing software which requires access to protected parts of the system. That it pops up over and over from an unknown source suggests you have something that is trying to get you to install malware.


    Do you have Java on in your web browser? Check the preferences and if Java is on, turn it off. Leave JavaScript on. Despite the similar name, it's completely different from Java.

  • PhotoBee Level 1 Level 1

    So I don't have Java active, it is off. I did say that it was asking for the password for one of my emails but I also said it was a pop-up. I had also commented about the unchecking the particular email in "Mail, Contacts & Calendars". But what I didn't mention was that was what the pop-up reminded me of, hence my mentioning the unchecking the setting in "System Preferences." I have taken a screenshot of it. This is what it looks like (of course the email is not blurred).


    Annoying Pop-Up.png

  • PhotoBee Level 1 Level 1

    Any suggestions?! Please.

  • Kurt Lang Level 8 Level 8

    Hmm, I'm afraid I don't know much about Yahoo's email system. Does this popup only appear when you have Mail open? Is your email account at Yahoo Mail? If so, you may want to contact them ask why you keep seeing this popup.


    It sure shouldn't be bugging you constantly. Although it would if you leave Mail open and it's set to check for new mail every xxx minutes. In which case, you may simply be missing your email password in Mail's settings and it won't retrieve (or send, or both) until you enter it.

  • PhotoBee Level 1 Level 1

    It is not related to my email account through yahoo. I don't have the yahoo page open or anything related to it. Considering I don't even log into that email account, I have it setup with a security measure and have it forwarded to my email that I do use. It has appeared even after I have closed my internet. It literally started just the other day.

    I suspect it is something ON my computer but cannot figure out if it is Malware or a computer setting that has gone wrong.

  • Kurt Lang Level 8 Level 8

    Open the System Preferences and click on the Users & Groups icon. Choose your account and click on the Login Items tab. Is there anything in there you don't recognize (don't start dumping items unless you know for sure they shouldn't be there).


    Does the popup start as soon as you turn your computer on or restart? If so, I would then indeed suspect some type of startup item has been installed. Did you install any new software the other day? If so, what was the source? Questionable, illegal sharing site, legitimate?


    A quick check to see if it's related directly to your current user account. Create a new user account and log in to that. If the popup is gone, then it's related to something in your normal account. If the popup occurs there, too, then it's something that got installed in either the System or root Library folder.

  • PhotoBee Level 1 Level 1

    Under Users & Groups it is just me and "guest user"


    I didn't install any new software, I am typically wary of installing things.


    I'll check out the other things.

  • PhotoBee Level 1 Level 1

    It did open on startup.


    In my login items under my user. Only JustCloud is checked and it doesn't use that email.


    Will check with logging in as a different user.

  • Linc Davis Level 10 Level 10
  • sanjampet Level 5 Level 5

    Just a word here, I have had a Yahoo account for years and have never seen this from them, I will however get a login promt caasionally when logging in but never this, do not comply and posibly contact your provider and report/ask for an explaination.

  • PhotoBee Level 1 Level 1

    Mine doesn't give me an option to check details, there is no little arrow. Also I have turned everything off in my system preferences for that email and it continues to pop up.

  • PhotoBee Level 1 Level 1

    It didn't pop up with the different user account but I didn't stay there for a real long time since I am trying to work.

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