HT204587: About Touch ID security on iPhone and iPad

Learn about About Touch ID security on iPhone and iPad
ianchow88

Q: Why can't I add any fingerprint? The phone won't let me add

I've previously added three fingerprint into my touch id.

 

But now I've like to add a fourth. But when I go into the fingerprint setting, it would not let me add or edit any fingerprint.

 

Need help...

iPhone 5s, iOS 7.0.2

Posted on Oct 15, 2013 7:21 PM

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Q: Why can't I add any fingerprint? The phone won't let me add

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  • by pedro d,

    pedro d pedro d Oct 19, 2013 8:56 AM in response to ianchow88
    Community Specialists
    Oct 19, 2013 8:56 AM in response to ianchow88

    Hello there, ianchow88.

     

    The following Knowledge Base article provides some great information and some troubleshooting recommendations for Touch ID:

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

     

    Particularly

    Troubleshooting Touch ID

    1. Ensure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
    2. Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
      1. Passcode Unlock or iTunes & App Store is enabled.
      2. One or more fingerprints have been enrolled.
    3. If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Editto delete and then reenroll the finger.
    4. If that finger still isn't working, try enrolling a different finger.
    5. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    If you are unable to complete Touch ID registration in iOS Setup Assistant, restart your iPhone 5s.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.