HT204587: About Touch ID security on iPhone and iPad
Learn about About Touch ID security on iPhone and iPad
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Helpful answers
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Oct 19, 2013 8:56 AM in response to ianchow88by pedro d,Hello there, ianchow88.
The following Knowledge Base article provides some great information and some troubleshooting recommendations for Touch ID:
http://support.apple.com/kb/HT5883
Particularly
Troubleshooting Touch ID
- Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. - Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
- Passcode Unlock or iTunes & App Store is enabled.
- One or more fingerprints have been enrolled.
- If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Editto delete and then reenroll the finger.
- If that finger still isn't working, try enrolling a different finger.
- If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
If you are unable to complete Touch ID registration in iOS Setup Assistant, restart your iPhone 5s.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
- Ensure that your fingers and the Home button are clean and dry.*
