1 Reply Latest reply: Oct 19, 2013 9:05 AM by pedro d
rlerma Level 1 Level 1 (0 points)

nano has a black display


iPod nano (6th generation)
  • pedro d Community Specialists Community Specialists (2,460 points)

    Hello there, rlerma.

     

    The following Knowledge Base article provides some great troubleshooting recommendations:

     

    iPod nano (6th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS3474

     

    Particularly:

    Screen is unresponsive and displays Apple logo

    • Reset iPod by holding down the Sleep/Wake button and Volume Down button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes.
    • If the Apple logo does not appear, or if the iPod is not seen in iTunes, try putting the iPod into disk mode and restoring:
      • Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
      • When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
    • While the device is in disk mode, connect it to iTunes and try to restore.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.