HT204621: Troubleshooting wireless mouse and keyboard issues

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Q: My imac desktop will not respond to my wireless keyboard or mouse.  I cannot go beyond the password input window so cannot access the computer to check bluetooth or anything what to do?  I have tried attaching another keyboard and mouse no luck help?

My Imac desktop will not respond to my wireless keyboard or mouse so I cannot move beyond the password input window and so cannot access the computer at all.   I replaced batteries in my keyboard and bought a new mouse hoping that might make a difference.... it did not both the keyboard and mouse green lights indicate they are in discovery mode but the mouse will not move on the screen and therefore I cannot in[ut my passowrd what should I do?

MacBook Pro, OS X Mountain Lion (10.8.1)

Posted on Oct 15, 2013 8:40 PM

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Q: My imac desktop will not respond to my wireless keyboard or mouse.  I cannot go beyond the password input window so cannot ac ... more

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  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Oct 15, 2013 8:46 PM in response to 3690
    Level 9 (61,235 points)
    Desktops
    Oct 15, 2013 8:46 PM in response to 3690

    Borrow a wired keyboard and mouse.

     

    For regular alphabetic and numeric characters, almost any USB keyboard will suffice. If you do not need fine motor control, almost any USB mouse will do

     

    If you cannot find a friend to loan you these, make an appointment at the Genius Bar, FREE, and borrow theirs. Comes with clever folks who know a lot about Macs to help you evaluate what the problem might be. Did I mention that it's FREE -- in warranty or out?

  • by Aonbygg,

    Aonbygg Aonbygg Oct 17, 2013 11:17 AM in response to 3690
    Level 1 (0 points)
    Oct 17, 2013 11:17 AM in response to 3690

    Has it been connected before??

    It just happened my trackpad and keyboard wouldn't sync,

    I turned my mac off for five seconds then turned it on an happydays

    It was back