Q: iPhone5 shuts down at 20%-30% battery since new IOS7 was installed

Hey all.

I took my phone to the Apple store. The genius verified that the battery was jacked and it had actually expanded. They gave me a new phone. He did say that they take care of this particular issue for 3 years regardless of warranty/applecare. This is great news because my wifes iphone is doing the exact same thing and was 2 months out of warranty.

Summary- take your phone to an Apple store. It's likely a jacked battery.

I went to Apple on Sat.  They did a quick batt test on my phone.  did some funky test that sent an email like message to the tech's ipad with the status.  I could not see what he ran.  But the graph put me on the line of the red zone.  He said I need a new Batt.  As I am over 1 yr old It would cost me 80 bucks.  He did not want to hear about the others all having this issue as they upgraded to iOS7.  Said forums are just forums. 

I did not do it yet as I would like to see a little further as to what happens here.  But I went skiing this weekend.  It certainly happens a lot more when the batt is cold.  I feel this is a combination of both the Batt and the new iOS.  The new Ios i feel measures batt draw and usage differently causing it to crap out.  Would a new batt fix this? probably.  How I would love to install iOS 6 again to prove this. 

Rockycmt wrote:

 

I went to Apple on Sat.  They did a quick batt test on my phone.  did some funky test that sent an email like message to the tech's ipad with the status.  I could not see what he ran.  But the graph put me on the line of the red zone.  He said I need a new Batt.  As I am over 1 yr old It would cost me 80 bucks.  He did not want to hear about the others all having this issue as they upgraded to iOS7.  Said forums are just forums. 

 

I did not do it yet as I would like to see a little further as to what happens here.  But I went skiing this weekend.  It certainly happens a lot more when the batt is cold.  I feel this is a combination of both the Batt and the new iOS.  The new Ios i feel measures batt draw and usage differently causing it to crap out.  Would a new batt fix this? probably.  How I would love to install iOS 6 again to prove this. 

I don't even think it's iOS 7, but rather iOS 7.0.4 specifically.  I had iOS 7 previously but never had these problems before 7.0.4.

If 7.1 doesn't solve the problem I'm going to get a replacement battery kit from ifixit.com for $30 or so and do it myself.  The procedure doesn't seem that difficult at all.

I am with ya Patrick.  I do recall it not being an issue with 7.0 but something there after.  But I am with ya on your approach. 

This is not a software problem. The battery needs to be replaced!

This started happening to my phone right about the 1 year mark but I ignored it because I thought it was a glitch, maybe some APP, and generally it wasn't too unbearable of a problem.  I was too busy to get it checked out and the problem occured before I upgraded to iOS7.

This weekend it shut off at around 40% power so I finally went to the Genius Bar. They ran diagnostics and the report said the battery "Needs Service". The guy told me it'll be $80 since my warranty expired!!! I refused to pay that and they said that's too bad and they cannot help me then.

I told them I understand that the battery life diminishes over time and I'm ok with that, but at least the software power indicator should be accurate! They said nothing can be done unless I pay the $80 to replace the battery, but as a courtesy they can do a factory reset for me free of charge. But also stated that they cannot guarentee that that will fix the problem. Obviously that is useless, and they know it.

I've been happy with all my Apple purchases until now. And usually the customer service is stellar, no questions asked. But now I'm extremely disappointed with this POS device.

The guy even said that the battery probably has about 1000 charge cycles and that I use my phone too much. OK THERE...even if I charge my phone twice a day from full charge to completely drained which is UNLIKELY, that's like 730 cycles in a year. The battery should not need replacement after ONE year of use.

Basically, if you're gonna buy an iPhone that means you'll need to budget $80/year just to keep it running.

After much deliberating/experimenting I've reached the same conclusion. It's a mixture between ios7 and batt, but mainly batt. Funny how in most cases it starts just after the 1 year warranty though? Conspiracy? Let's just hope they don't replace the batt with a new, but equally faulty battery

I will explain the cause in more detail, The reason your Iphone is dying between 20%-30% is because you charge your phone without letting it completely dye before doing so, after so long your phone starts to recognize when you plug you most commonly plug your phone is, which causes your phone to die at an unreasonabe persentage, I have been dealing with Iphones since day 1, There is really no way to completely drain your battery to get it to reset, but there is 3 sort of solutions you can do. 1. Once your phone says the battery is low plug it into the charger, most likely after you plug your phone in the battery persentage will go up or down and show you what actual % your battery is on, after doing that let it die completely, plug it in, and wait for it to turn back off, after doing so keep it plugged in and hold down the power button until "slide to power off" comes up, power it down and your phone will continue to charge while it is off, wait about 2 hours so it can fully charge, unplug your phone from the charge and power it back on. 2. Go to youtube and look up a video on how to replace your Iphones battery, but instead of actually replacing it just unhook it from your phone and wait 10-15 minutes then plug it back in and put your phone back together and turn on your phone. 3. Go to http://www.directfix.com/ and buy another battery, they aren't as expensive as you think, and get it replaced. (WARNING): only do option 2 and 3 if your Iphone is no longer covered by Apple Care, Otherwise you can void your warrenty.

xxfamousxx wrote:

 

I will explain the cause in more detail, The reason your Iphone is dying between 20%-30% is because you charge your phone without letting it completely dye before doing so, after so long your phone starts to recognize when you plug you most commonly plug your phone is, which causes your phone to die at an unreasonabe persentage, I have been dealing with Iphones since day 1, There is really no way to completely drain your battery to get it to reset, but there is 3 sort of solutions you can do. 1. Once your phone says the battery is low plug it into the charger, most likely after you plug your phone in the battery persentage will go up or down and show you what actual % your battery is on, after doing that let it die completely, plug it in, and wait for it to turn back off, after doing so keep it plugged in and hold down the power button until "slide to power off" comes up, power it down and your phone will continue to charge while it is off, wait about 2 hours so it can fully charge, unplug your phone from the charge and power it back on. 2. Go to youtube and look up a video on how to replace your Iphones battery, but instead of actually replacing it just unhook it from your phone and wait 10-15 minutes then plug it back in and put your phone back together and turn on your phone. 3. Go to http://www.directfix.com/ and buy another battery, they aren't as expensive as you think, and get it replaced. (WARNING): only do option 2 and 3 if your Iphone is no longer covered by Apple Care, Otherwise you can void your warrenty.

No sir that is NOT the cause of the issue most people are having.  For most of us, this issue started SUDDENLY with one of the iOS 7.0.x updates.  For me it was 7.0.4.  Before that update it had NEVER died with considerable reported battery percentage left.

Yes batteries do wear out, but it's gradual over time.  I charge my phone every single night, and as I said this has never happened before 7.0.4 in the year+ time that I've had my iPhone 5.

I might believe xxfamousxx if we had all bought our phones at the exact same time. But I bought mine a year after my wife bought hers and we both started experiencing the same problem IMMEDIATELY upon updating to 7.0.4.

So how would one battery that's a year older than another battery start having issues at the same time if it has to do with how you discharge your battery? That makes no sense.

same issue here!!! ive noticed it has gotten worse over the past couple of weeks. I went out for a run yesterday with a 100% charge and 40minutes in my phone died. then when i plugged it in to recharge it it said it was at 96% battery life... i made an appointment with apple for next week so hopefully there's a resolution. I NEVER had any issues prior to ios7

Just to add to this list. Exact same problem here on my wifes phone. Phone shut's down at the 20-30% mark, then around 10 minutes later you can turn it on and it still reads 20-30%, but only lasts a couple of minutes before shutting down again.

Definitly seems to coincide with the iOS 7 release (and from other posts here, it seems to be 7.0.4 that is responsible).

To say she is frustrated with this is an understatement!

It's also frustrating for me as it was me that recommended the iPhone 5 to her in the first place!

Not sure I agree that my charging practice is causing this problem.  As soon as we hit this particular version all these people magically had this issue.  Sorry but this is an apple problem.  We are still waiting. 

Ok yall I had the same exact problem with my battery draining as many of you have stated it was draning fast. after a couple days with this problem, i ended up charging my phone in a dark room and noticed I had light leaking out the front bezel. what i discoverd next i could not believe, my battery had expanded to the point were it made my screen pop off the bezel. and for my luck my phone was out of warrenty by 3 months I made an appoitment with apple they checked out my phone and i was in and out with another phone in 5min even with my phone being out of warrenty.

OK, so how do I get my batt to expand and pop scrn?

I have the same problem after installing iOS 7 on my iPhone 5. I sure hope iOS 7.1 updates fixes this issue.