5 Replies Latest reply: Oct 20, 2013 10:37 AM by scijay
scijay Level 1 (0 points)

Hi all,

 

I have scoured the Internet and Apple support forums, and I can find no solution to this problem.  If anyone can help, I would be eternally grateful.

 

I have a brand new 27" iMac.  When I try to install Windows 7 via Bootcamp, everything appears to work fine, until I get to the first Windows install screen.   This is the screen where it asks what language you would like to use, etc.  The problem is I can't get past this screen because there is no keyboard or mouse functionality.  There is no curser on the screen, and no buttons work. 

 

I have tried the bluetooth set that came with my computer, as well as a separate USB set.  I have tried plugging and unplugging the USB while at that screen. 

 

I have tried loading Windows 7 from the DVD and from the ISO on a memory stick.  I have downloaded the support software automatically and manually.

 

I am an experienced Mac user, and I have done everything I can think of, but I am at a loss.

 

Please help!

Thanks


iMac (27-inch, Late 2013)
  • Barnesy Level 1 (0 points)

    I'm in the exact same scenario, brand new 27" iMac.  Tried USB keyboard and mouse as well as wireless, still no response on the language screen.  I've recreated the USB windows driver and ISO twice with no prevail.

     

    Thanks

  • scijay Level 1 (0 points)

    I have seen a few others now with this problem, but no real solutions. 

     

    I contacted apple care, and after running me through the same fixes I had already tried, they suggested that I contact Microsoft.  I guess that the thought is that it's an issue with the Windows 7 install program not recognizing the BlueTooth.  This doesn't make any sense to me, but I might as well try it.

     

    I will update if I ever discover a solution.  Please let me know if you are able to resolve the problem.

     

    Thanks

  • jmdelala Level 1 (0 points)

    Sorry for my English.

     

    I think Windows 7 can´t work with USB 3.0 at installation. I have same problem with a new iMac. I must try to install Windows 8, with native USB 3.0 even installation.

     

    It´s only a hint

  • scijay Level 1 (0 points)

    Hi,

     

    Thank you for the response.  I appreciate the input.

     

    I have seen a few sites that mentioned that Windows 7 is not compatable with USB 3.0.  However, I have not seen an explaination as to why the BlueTooth mouse/keyboard are affected.  If you have any thoughts on this, please let me know.

     

    Thanks

  • scijay Level 1 (0 points)

    Well' I'm not really sure how, but it is working now.  I found this article:

     

    http://support.apple.com/kb/TS3173

     

    I followed the instructions a few times without sucess, then suddenly it worked!  I guess it needed to warm up...

     

    Anyway, if anyone it interested the issue is solved.