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My mother recently upgraded to a new iPad, and restored her downloads with no issues. However, one of the games she purchased (Pearl's Peril) has wiped all of her progress... which wouldn't be so bad, but she has spent a fair bit of money on in-game purchases. We've tried contacting the game developers (wooga), but cannot get a reply from them. There doesn't appear to be any way to restore your progress within the game. Any ideas?
iPad, iOS 7
Hello ozherb
Start with the article below to further troubleshoot your mother's issue with those previous purchases.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.
Restoring in-game purchases
