1 Reply Latest reply: Oct 19, 2013 7:14 AM by matt00
adigomo Level 1 Level 1 (0 points)

Hi Guys,

 

Please help as my iphone doesn't charge. Its showing the battery like it charging when I plugged it onto power but it doesn't get full.


iPhone 5, iOS 7.0.2
  • Community Specialists Community Specialists (4,000 points)

    Hey adigomo,

     

     

    Thanks for the question. I understand you are experiencing issues with charging your iPhone 5. The following resource may help to resolve your issue:

     

    iPhone and iPod touch: Charging the battery

    http://support.apple.com/kb/HT1476

     

    Troubleshooting

     

    Battery does not charge

     

    1. Verify that the outlet being used is working.

     

    2. Try another USB power adapter if available.

     

    3. If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.

     

    4. Try another USB cable if available.

     

    Thanks,

     

    Matt M.