How can I open my iPhone activation lock without owner's account

How can I open my new iPhone 4S activation lock without owner's account

iPhone 4S, iOS 7.0.2

Posted on Oct 16, 2013 4:14 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2013 10:30 AM

Hello Aldase,


Congratulations on your new iPhone! It sounds like your new iPhone has Activation Lock setup by the previous owner. I am sure you are eager to start using your new iPhone, but before you can, you will need to contact the previous owner to be able to use your new iPhone:

What if I purchase a device that is still linked to the previous owner's account?

Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.


iCloud: Find My iPhone Activation Lock in iOS 7

http://support.apple.com/kb/HT5818


The previous owner can follow the steps below to remove the iPhone from their account:

If the device has already been erased

If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
  3. Click "Remove from Account" to remove the device from the account.

After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally.

If the device has not been erased

If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
  3. Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
  4. When the erase is complete, click "Remove from Account" to remove the device from the account.

After the device has been erased and removed from the account, you can proceed with the device setup process.


You can find the full article here:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account

http://support.apple.com/kb/TS4515


Thank you for using Apple Support Communities.


Best,

Sheila M.

167 replies

Jan 29, 2017 11:15 AM in response to Aldase

I bought a refurbed iphone 4s over 3 years ago from CARPHONE WAREHOUSE UK, my contract was for 2 years . I had never setup icloud activation as this was not in use at the time .


After 2 years I upgraded to a 6s and gave my child the old phone . They used it for just under a year , when they updated the IOS - and forgetting the icloud login used to download apps .


For whatever reason this update locked the phone and asked for a password - as we could not provide this I was asked to give proof of purchase . I contacted CARPHONE WAREHOUSE who did just this . When I sent it Apple they said that because the phone was refurbed I had to provide the original owners details (and that CARPHONE WAREHOUSE should not have sold me the phone as it was a 'replacement') .


CARPHONE WAREHOUSE refuse to give me the original owners details (correctly under the DPA) and said that Apple are incorrect . When I told Apple , they reply to the contrary .


I have two choices - throw the phone away or take both companies to the small claims court .


Has anyone tried the latter choice ? I appreciate it will cost me more than the phone is worth - but as a principle it will be worth it . I paid over £500 for the phone , which worked perfectly . I do not see why (after jumping through the various hoops) that I should not be able to use the phone I legally paid for .

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How can I open my iPhone activation lock without owner's account

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