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beckyb83

Q: I backed up my iphone it took over 2 days but when I go to my iCloud there's no photos there

I paid £14 for storage, then backed up my phone but none of my photos are in my iCloud account

iPhone 4S, iOS 6

Posted on Oct 16, 2013 4:23 AM

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Q: I backed up my iphone it took over 2 days but when I go to my iCloud there's no photos there

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  • by sheila_m.,

    sheila_m. sheila_m. Oct 19, 2013 12:07 PM in response to beckyb83
    Community Specialists
    Oct 19, 2013 12:07 PM in response to beckyb83

    Hello Becky,

     

    Thank you for your question.  When you use iCloud to backup your iPhone, it creates a backup of your Camera Roll as well as other data like app data and your iMessages.  This content is stored in a backup file that can be restored to your iPhone if you ever replace your iPhone or need to erase it. 

     

    You can find out more about iCloud backups in the following article:

    iCloud: iCloud storage and backup overview

    http://support.apple.com/kb/PH12519

     

    If you would like to sync your photos you take with your iPhone on a computer or access them on your other devices, you can use My Photo Stream:

    What do I need to use My Photo Stream?

    To use My Photo Stream you need an iCloud account, compatible devices, and up-to-date software:

    • iPhone, iPad, or iPod touch with iOS 5.1 or later
    • Mac with OS X Lion v10.7.5 or later and iPhoto 9.2.2 or Aperture 3.2.3 or later
    • Apple TV (2nd generation) with Apple TV Software Update 5.0 or later
    • PC with Windows 7 or later and the iCloud Control Panel 2.1 or later for Windows

    For complete iCloud setup instructions, visit How to set up iCloud.

    How do I turn on My Photo Stream?

    After your devices are up-to-date and you have set up your iCloud account, it’s easy to turn on My Photo Stream on any of your devices:

    • iOS devices: Go to Settings > iCloud > Photos (Photo Stream in iOS 6), then turn on My Photo Stream.
    • Mac: Go to System Preferences > iCloud, then select the checkbox for Photo Stream. Click the Options button and verify that the My Photo Stream checkbox is selected. Open the application you want to use with Photo Stream (iPhoto or Aperture) and confirm that My Photo Stream is turned on in that application. You can also adjust your my Photo Stream settings in iPhoto or Aperture Preferences.
    • PC: Open the iCloud Control Panel for Windows and select the checkbox for Photos (Photo Stream in iCloud Control Panel 2.x). You can click the Options button to verify that My Photo Stream is enabled and adjust the settings. Be sure to click Apply when done.


    Does using My Photo Stream substitute for using iCloud Backup or iTunes to back up the photos in my Camera Roll ?

    No. Photos in My Photo Stream are saved on the iCloud server for 30 days. To save or back up these photos, you must copy them from My Photo Stream to your Camera Roll on your iOS device. You can then back up your Camera Roll using iCloud or iTunes.

    I recommend reviewing the full article here:

    iCloud: My Photo Stream FAQ

    http://support.apple.com/kb/HT4486

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by Liane81,

    Liane81 Liane81 May 14, 2014 4:14 AM in response to sheila_m.
    Level 1 (0 points)
    May 14, 2014 4:14 AM in response to sheila_m.

    Hi Shelia,

     

    I have the same problem as Becky, above.

     

    Unfortunately, your reply is unhelpful as the articles say what is SUPPOSED to happen, but for me it's not working that way.

     

    How do we VIEW photos on iCloud.com to make sure they're there?

     

    How do we GET the back-up file?

     

    What happens when photos are set to back up to iCloud but haven't appeared when iCloud is downloaded to a new device?