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iTunes could not connect to the iTunes store. You do not have enough access privileges for this operation. Make sure your connection is active and try again.

Any idea why this error comes when opening latest version of iTunes 32-bit in Win7 and trying to access the iTunes store? Proxy checked and McAfee Firewall and HIP disabled? Also reinstalled iTunes from c:\program files\itunes\ to another location. No success so far.

iPhone 5

Posted on Oct 16, 2013 6:33 AM

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1 reply

Oct 19, 2013 12:05 PM in response to hannuj

Hey there Hannuj,


It sounds like you are unable to access the iTunes Store in the iTunes application. Based on the error message I would try the steps in the article here named:

iTunes for Windows: iTunes Store connection troubleshooting

http://support.apple.com/kb/HT1527

Remove pop-up blockers

Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.

Flush DNS Setting in Windows

In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:

Windows XP

  1. On the Start menu, click Run.
  2. In the Open field type cmd and click OK.
  3. In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
  4. You should see a message that the DNS Resolver Cache has been successfully flushed.

Windows Vista and Windows 7

  1. On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and chooseRun as Administrator from the shortcut menu. If Windows needs your permission to continue, clickContinue.
  2. In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
  3. You should see a message that the DNS Resolver Cache has been successfully flushed.

Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.


See the following articles for additional troubleshooting information on connecting to the iTunes Store:


Thank you for using Apple Support Communities.

Regards,

Sterling

iTunes could not connect to the iTunes store. You do not have enough access privileges for this operation. Make sure your connection is active and try again.

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