Shirly Ng

Q: no network service

I cannot search or connect to a network when abroad, even my roaming is on by Maxis. Anybody has idea?

iPhone 4, iOS 7.0.2

Posted on Oct 16, 2013 6:22 AM

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Q: no network service

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  • by sterling r,

    sterling r sterling r Oct 19, 2013 9:38 AM in response to Shirly Ng
    Community Specialists
    Oct 19, 2013 9:38 AM in response to Shirly Ng

    Hello there Shirly Ng,

     

    It sounds like you cannot connect to a cellular network when you are outside of your coverage area.

    I would recommend the troubleshooting with these steps from the article named:

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling