HT202644: Redeem iTunes and Apple Music Gift Cards with the camera on your iPhone, iPad, iPod touch, or Mac

Learn about Redeem iTunes and Apple Music Gift Cards with the camera on your iPhone, iPad, iPod touch, or Mac
Dodito

Q: My card not accept i dont know why

I have itunes card when i redeem in my appl its not  accept

iPhone 5

Posted on Oct 16, 2013 8:36 AM

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Q: My card not accept i dont know why

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  • by King_Penguin,

    King_Penguin King_Penguin Oct 16, 2013 8:39 AM in response to Dodito
    Level 10 (134,217 points)
    iTunes
    Oct 16, 2013 8:39 AM in response to Dodito

    Do you get any error messages when trying to redeem it, and was the iTunes card issued in the same country as your account is based (they are only valid in their country of issue) ? If it was and this page doesn't help then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes