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Thunderbird 24.0 and mail server problem (STARTTLS mode)

Apple XServer MAC OS 10.6.8

Server Apps 10.6.5 (328.4)

I have thunderbid 24.0 problem with Apple XServer 10.6 in STARTTLS mode? Thunderbird 17.0 working fine with mail server without any problem.

In TB 24, when you use STARTTLS to make security connection to mail server. And you send the message, you getting error messages that you failed to sent? In TB 17, no error and able to sent message without any problem.

Also note: that Thunderbird 24 for Windows ALSO problem as well. same problem as above.

I wonder if mail server need update or change setting to be working with Thunderbird 24.0?

Thanks!

Worlaan

Xserve, Mac OS X (10.6.8)

Posted on Oct 16, 2013 12:22 PM

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7 replies

Oct 22, 2013 6:56 PM in response to Worlaan

Any chance there is a security certificate alert *under* your outgoing message? I've seen this a bunch of times. You have to tell Tbird to go ahead and always trust the self-signed certificate when using SSL/TLS, but for some reason, the alert pops up under the outoing message and/or message window. If you can move those out of the way and find the alert about the certificate, you can tell Tbird to proceed and make a permanent exception for that cert.

Hope this helps,

Fred

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Oct 23, 2013 8:25 AM in response to Fred Turner

That what problem I have.

When I sent the message and got error message: Send Message Error. Sending of message failed. The message could not be sent using SMTP server mail.****.*** for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

smtp.log from TB 24:

1882811584[100330240]: SMTP Connecting to: mail.****.***

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 220 ****.*** ESMTP Postfix

1882811584[100330240]: SMTP entering state: 14

1882811584[100330240]: SMTP Send: EHLO Fanwood-200.local

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-****.***

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-PIPELINING

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-SIZE 67108864

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-VRFY

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-ETRN

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-STARTTLS

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-ENHANCEDSTATUSCODES

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250-8BITMIME

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 250 DSN

1882811584[100330240]: SMTP entering state: 4

1882811584[100330240]: SMTP entering state: 21

1882811584[100330240]: SMTP Send: STARTTLS

1882811584[100330240]: SMTP entering state: 0

1882811584[100330240]: SMTP Response: 220 2.0.0 Ready to start TLS

1882811584[100330240]: SMTP entering state: 19

1882811584[100330240]: SMTP entering state: 14

1882811584[100330240]: SMTP Send: EHLO Fanwood-200.local

(It stopped here.)

And it never show security certificate alert. Note: I changed domain name to hide. (****.***)

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Oct 23, 2013 8:34 AM in response to Worlaan

Worlaan wrote:

And it never show security certificate alert. Note: I changed domain name to hide. (****.***)

Same for me-- it didn't "show" the alert, because it was hidden under the other windows. Took me a while to realize that's what was happening. This may not have anything to do w/ your problem, but you might want to drag all of your windows to the edge of the screen and make sure the alert is "under" them all.

Fred

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Level 1

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Oct 23, 2013 9:01 AM in response to Fred Turner

That I thought but I drag window out to see behind it, but there is no alert there.

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Jan 15, 2014 11:16 AM in response to Worlaan

I think this is a problem on both Windows and Apple Thunderbird 24.0 implementations.

Logged as: https://bugzilla.mozilla.org/show_bug.cgi?id=931034

Workaround was marked as:

I have to force to downgrade Thunderbird to 17.0 and it is working again. Also I disabled Auto-Update to avoid update it to 24.

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Jan 16, 2014 8:27 PM in response to quietdragon

A note that in my case the underlying problem was caused by an out of date SSL certificate on the SMTP server.

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Apr 5, 2015 8:06 AM in response to quietdragon

A follow up note that it seems that various kinds of SSL issues can trigger this message from Thunderbird. In the most recent case, the SSL certificate on the SMTP server was correct, but there was a problem with the certification authority coughing up an expired response when queried for /sub/class1/server/ca.

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Thunderbird 24.0 and mail server problem (STARTTLS mode)

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