Problem with canon printer on osx 10.8.5

Hey everyone need some help here,I have a Canon PIXMA MP500 printer and I am trying to set it up for my OSX 10.8.5 but I haven't managed to do it.On the Canon web page they say it is not supported for OSX 10.8.Any suggestions???

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8), Canon PIXMA MP500 printer

Posted on Oct 16, 2013 1:29 PM

Reply
12 replies

Oct 16, 2013 1:56 PM in response to alexandros494

Canon did not release a driver for this model for 10.8. The last driver released was for 10.7, so you could see if you can install this driver. Note that this driver may not be signed, so Gatekeeper will block the installation. So you will need to Control-click on the installer and select Open from the pop-up menu to install the driver.


If the driver for 10.7 fails to install or does not work then you could install the Gutenprint v5.2.9 driver suite. The Canon MP500 is listed as a supported model.

Oct 16, 2013 10:30 PM in response to alexandros494

Well that sounds like a faulty USB cable. You can check it by opening System Information (Applications > Utilities) and select USB in the left column. The top right pane will show all the USB busses in the Mac and if the USB cable is okay, the printer should appear under one of the USB busses. Do you see it? If no, then try another USB cable.

Oct 17, 2013 12:23 AM in response to alexandros494

The System Information > USB entry is going to be your best tool. Once you can get the printer appearing under one of the USB busses you will then be able to add the printer again.


If you haven't tried already, turn off the power to the printer, unplug the power cord and leave it off for a few minutes. Then plug the power cord back in and turn on the printer. Then check System Information > USB to see if the printer has re-appeared.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with canon printer on osx 10.8.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.