4 Replies Latest reply: Nov 1, 2013 3:45 PM by pajamas26
rynofish Level 1 Level 1

My iPhone was replaced today due to battery issues.  The backup from iCloud was successful. It is still updating my apps.


I cannot successully add my gmail exchange account to the mail app though. I have tried deleting the exchange account and re adding it in.  The verification is successful, but when I update my mail it has a pop up that says "Cannot Get Mail"  "The connection to the server failed"


any suggestions/reasons?



iPhone 5, iOS 7.0.2
  • Clyde77 Level 4 Level 4

    reset all settings

    settings-general-reset-reset all settings

    now reconnect to wifi

    settings- wifi- click network name- enter password - join

    if issue persist back up and restore as new via iTunes

    Peace, Clyde

  • rynofish Level 1 Level 1

    Thanks for the response.  lock screen and home page background wallpaper were deleted.  Still no gmail exchange success.  I will try a restore through iTunes when I get home.




  • diesel vdub Level 7 Level 7

    Delete the email account in question then add it back using the correct settings.

    Restoring as new should not be required to get an email account to work.

  • pajamas26 Level 1 Level 1

    Hi, I had the same problem after backing up from my old phone.


    I synced a couple of times without success.  Then I jsut went into Settings: Maiil,Contacts, Calendars and turnes off the mail settings.  I didn't DELETE and reinstate the accounts, just turned them off and back on in settings.  (Hmmm, this is starting to sound like helpdesk advice:)


    This was enought to remove the error message and 'unblock' the mail app.


    It didn't restore my in-box though.  I had a couple of emails that I was due to respond to, and had to do that from amother device.