HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
Tufffgut
Level 1 (0 points)

Q: I started by using a hotmail account and my id cannot be verified.

this means I cannot use the cloud-- any help appreciated

all apple products/cloud

Posted on Oct 16, 2013 4:30 PM

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Tufffgut

Q: I started by using a hotmail account and my id cannot be verified.

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  • by Clyde77,

    Clyde77 Clyde77 Oct 16, 2013 4:32 PM in response to Tufffgut
    Level 4 (2,765 points)
    Oct 16, 2013 4:32 PM in response to Tufffgut

    check your email to verify it.  if you dont have the email addy anymore edit it to your new one at appleid.apple.com under mange my apple id

    Peace, Clyde

  • by randers4,

    randers4 randers4 Oct 16, 2013 4:32 PM in response to Tufffgut
    Level 9 (62,891 points)
    Oct 16, 2013 4:32 PM in response to Tufffgut

    Make sure you are checking the email address you used to set up your iCloud account.  Check the spam/junk folder as well as the inbox.  If it isn't there, go to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right click Resend under your Primary Email Address to resend the verification email.

  • by Tufffgut,

    Tufffgut Tufffgut Oct 16, 2013 4:41 PM in response to Tufffgut
    Level 1 (0 points)
    Oct 16, 2013 4:41 PM in response to Tufffgut

    I have the correct email:

    this is what happened- I started with an apple id around 99-2000

    then the id disappeared. in most of my devices, the old id that disappeared was registered. I sent email after email to support- nothing

    so- we started with a new id. for some reason everything directs to the old hotmail account and i cannot verify the new id. it is driving me bananas as i get new stuff and cannot use the cloud. it seems like the email addresses are crossed, but the old id is lost and the new id directs everything to the old email...

    any thoughts?

  • by Tufffgut,

    Tufffgut Tufffgut Oct 16, 2013 4:43 PM in response to Tufffgut
    Level 1 (0 points)
    Oct 16, 2013 4:43 PM in response to Tufffgut

    also- i am clicking the link in the hotmail account and it tells me account cannot be verified

  • by randers4,

    randers4 randers4 Oct 16, 2013 4:45 PM in response to Tufffgut
    Level 9 (62,891 points)
    Oct 16, 2013 4:45 PM in response to Tufffgut

    Is your hotmail address the primary email address associated with your new Apple ID?  (You can check at htttps://appleid.apple.com.)

  • by Tufffgut,

    Tufffgut Tufffgut Oct 16, 2013 10:34 PM in response to Tufffgut
    Level 1 (0 points)
    Oct 16, 2013 10:34 PM in response to Tufffgut

    Hotmail address is not the email associated. But, for some reason- it always sends emails there as it is confused through ip address (? I am guessing) to the hotmail account. It is nuts and the apple staff has had no answers. It all stems back to the apple id I had for 10 yrs that suddenly dissappeared.

  • by randers4,

    randers4 randers4 Oct 17, 2013 12:48 PM in response to Tufffgut
    Level 9 (62,891 points)
    Oct 17, 2013 12:48 PM in response to Tufffgut

    I woudn't be related to your IP address.  The verification email should be sent to your primary email address.  If this isn't happening and Apple support couldn't figure it out, you might try once more by contacting iTunes store support: https://ssl.apple.com/emea/support/itunes/contact.html.  They frequently deal with Apple ID issues and may be able to help.

     

    If not, just create a new email account (such as Gmail or Yahoo) and use that to create a new Apple ID to use for iCloud.  You don't need to use the account for email; just keep it active for use with Apple/iCloud.