Aptv keeps restarting itself for no apparent reason

I think each update on any device you own slowly makes the hardware obsolete, in order for us to buy the newest one. I might be a little jaded, but it's a good reason to buy the newest. Erosion I suppose and trade in your older model.

I've been having the same issue for about 2 months. After about an hour and a half, my ATV3 turns off and restarts. I've reset it, my internet is wired 75mpbs up/down, so thats not an issue. Apple Store wants to charge me to check it, so thats not happening.

There has to be a fix. I'm not buying an ATV4, especially if Apple is going to do nothing about an issue thats been known for over 4 years.

Same here, wired, tried wireless, no diff. 25 MB connection, more than once I have "caught" it during a reboot where I have been remoted in to a client site so obviously not an internet connection issue. Tried different Ethernet ports also, laptop has not had a problem on the same switch port TV was connected to.

The older mine gets, the worse (more frequent) this reboot problem is.

I'm willing to bet they have a bunch of bad boards since so many if us have the same problem.

No way to prove it though.

No pattern(s) here as to "channel" and/or reboot issue. Just random and more frequent with age...

Same issue here. To fix it - perform hard reset of apple TV. On apple tv 4th gen it is to hold menu button and home(tv) button for 10 seconds and release. It will force restart apple TV 4th gen. Usually helps.

Hey kfeeney,

It sounds like it might be an issue with the network. I would go through the troubleshooting in the following article, specifically concentrating on the "Apple TV unexpectedly disconnects from the Wi-Fi network or signal strength is weak or fluctuates" section:

Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS4546

Welcome to Apple Support Communities!

All the best,

Delgadoh

I'm experiencing the exact same problems, and I don't think it's a network connectivity issue as I am connected via Ethernet not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I can replicate the restart problem like clockwork by going into HBO GO and scrolling down through the "Just Added" movies (screen goes blank, light on box blinks 4 times, ticking "thinking" wheel shows on screen, and then the home AppleTV screen displays); and I can almost always get the "Hulu Plus has updated, please exit and restart" message anytime I try to watch multiple shows of the same series back to back. I've updated my software, unplugged the AppleTV for a few minutes and retried it, reset to factory settings, and then done a complete restore (which took 40 min because it apparently found an update that the update screen didn't see) all to no avail. Nothing I have tried is fixing the problem. I'm wondering if there may be a bug with the latest software update?

I don't think it's a network connectivity issue, I am experiencing the exact same problems as kfeeney and I am connected via Ethernet, not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I've done everything including a full restore and it's still periodically restarting, any other suggestions? Thanks

Exact same problem on my ATV 3. It is guaranteed to restart once on first use, then will be fine. This is nothing to do with network connectivity.

I am also having this problem. Almost every time I pause a video on my Apple TV (either from Netflix or a movie I have in iTunes), it restarts my Apple TV and takes me back to the main menu. As my Apple TV is connected directly via ethernet, I know it's not a bad signal, and nothing else is dropping. I have a constant signal on my macbook, iphone, and ipad. This started occurring after one of the updates. I have not always had this problem, as I've had my apple TVs for about a year and a half. I have two of them and they are both experiencing this problem.

I'm also having the same problem ...whilst watching a video the system goes back to the main menu

i've tried all connections etc and they are fine

I think this must be something to do with recent update to system

How can we get someone from Apple to properly investigate the matter?

Re:recent system update. Agreed, my atv3 has restarted daily since the recent update. Has occurred in all apps we use regularly: nhl Game Center, Netflix and iTunes rentals.

Ok. I am starting to have this issue now. Before I would lose connection, but not atv3 rebooting itself. Now, it just reboots in a loop. I've tried to restore, but it would loose connection while downloading the update.

I'm having the same issue as well! Anytime I go into netflix, hulu, or just watch a movie my apple tv will restart. sometimes it does it 2 times in a row and then it will work.

PLEASE FIX THIS WITH AN UPDATE! It's not a network issue! I've checked everything!

I think I have solved my issue. It has been a week and no reboot/restart of my device. My Apple TV was plugged into power strip where that particular plug was not working properly. It would shut off at random times. I've used a different port and it seems to fix my restarting issue.

This is probably my own fix and will not apply to you. Worth a try if you are using power strip though.

Hi,

I took my Apple TV to my local Apple Service Provider who informed me that after running a diagnostics there was an issue with my Apple TV (only issues on certain batches of Apple tv) . because this is a known issue by Apple they will now replace my apple tv which i should receive in the next couple of days.

Its worthwhile taking yours into your local apple agent for them to tests yours as it probably got the same issue as mine

regards