kfeeney

Q: Aptv keeps restarting itself for no apparent reason

For the last week or two my aptv has been restarting itself, usually when I put a program on pause

and come back a few min. later I find I'm back at the icon screen.

My software is up to date and my connection is very good so I'm really puzzled as to why it would

restart on it's own,  and it seems to be happening more often.

As well Hulu seems a little strange, it keeps asking to quite out and restart after an "update" and

it will do this a few times a day, very strange.

Anyone else having these same problems?

Apple TV

Posted on Oct 16, 2013 6:54 PM

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Q: Aptv keeps restarting itself for no apparent reason

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  • by jebjeb,

    jebjeb jebjeb Sep 24, 2014 10:02 PM in response to malidcurrington
    Level 1 (15 points)
    Sep 24, 2014 10:02 PM in response to malidcurrington

    same restart problem when paused, watching HBO go.

  • by dmarma,

    dmarma dmarma Sep 25, 2014 7:28 AM in response to kfeeney
    Level 1 (0 points)
    Sep 25, 2014 7:28 AM in response to kfeeney

    Issue confirmed.  Happing for some time now.  More on wired ATV than my wireless boxes.

     

    During Netflix : Occasionally when on pause for about a minute

    Hulu : Starting Video that does not immediately load

    Streaming from iTunes

     

    I have a feeling it IS related to network "hiccup" as I have seen it drop when loading flicker screen saver... however soft reboot seems a bit much to clear out the a network connection.

  • by Thargs,

    Thargs Thargs Oct 14, 2014 6:10 PM in response to kfeeney
    Level 1 (0 points)
    Oct 14, 2014 6:10 PM in response to kfeeney

    Are you using Flickr for your screen saver? My two Apple TVs started rebooting when I started using Flicker. I changed back and I haven't had a problem.

  • by Steve Owen1,

    Steve Owen1 Steve Owen1 Jan 1, 2015 3:24 PM in response to Thargs
    Level 1 (5 points)
    Jan 1, 2015 3:24 PM in response to Thargs
    • I Have his issue with my ATV 2 for a while now.  I am using flicker for a screen saver, but not since the beginning of use. I reset the screen saver to nat ego to see if this changes anything.
  • by richardsonheights,

    richardsonheights richardsonheights Feb 9, 2015 10:36 AM in response to Thargs
    Level 1 (0 points)
    Feb 9, 2015 10:36 AM in response to Thargs

    After reading this and turning off Flickr as the photo source for the screensaver for a while, this seems to have fixed it for me. 

     

    The whole photo screen saver aspect of AppleTV has been by far the worst part of the devices (I have both an ATV2 and ATV3).  I finally gave up on the "share photos from iTunes" route because it would just get stuck on the same 50 or so photos (out of thousands) forever.  Flickr seemed to do this better, but obviously it's screwing up the more important "pause" functionality.  Like most things related to Flickr, it just kinda doesn't work. 

  • by nocsinwhitesatin,

    nocsinwhitesatin nocsinwhitesatin Feb 22, 2015 10:53 AM in response to Delgadoh
    Level 1 (0 points)
    Feb 22, 2015 10:53 AM in response to Delgadoh

    I too am having this problem, my apple TV started re booting itself last week for no reason, today it reboots every 5-10 minutes and is making it almost impossible to watch anything. I too have done all the normal things to try and fix. It is not a server problem too many other ppl are having same problem and I am ot having any problems with anything else associated with my server. Please fix, tx' s

  • by oasisbraves,

    oasisbraves oasisbraves Mar 22, 2015 7:17 AM in response to nocsinwhitesatin
    Level 1 (0 points)
    Mar 22, 2015 7:17 AM in response to nocsinwhitesatin

    Isn't it obvious they want you to buy a new one

  • by Rich62363,

    Rich62363 Rich62363 Apr 2, 2015 4:16 PM in response to Delgadoh
    Level 1 (0 points)
    Apr 2, 2015 4:16 PM in response to Delgadoh

    This is not a network problem as it does not happen when I watch content I purchased from Apple or when I watch my movies Or listen to my music. Only seems to happen with apps (i.e. Netflix, HBO GO, etc.). Any suggestions?  Thank!

  • by aarden,

    aarden aarden May 22, 2015 6:43 PM in response to kfeeney
    Level 1 (0 points)
    May 22, 2015 6:43 PM in response to kfeeney

    I suspect the AppleTV has a bug such that if you have it configured to use iCloud for screensaver images, and if you change your AppleID password without updating it on the AppleTV, then when the screensaver starts in an app the OS crashes. Outside of an app it seems to default to NatGeo images.

  • by MMeraz,

    MMeraz MMeraz Jul 25, 2015 9:51 AM in response to kfeeney
    Level 1 (0 points)
    Jul 25, 2015 9:51 AM in response to kfeeney

    Wow! This post spans the course of a year and NO response and NO fix. Wow. I'm having the same problems but I'll throw podcasts into the mix. Can't get past 10 seconds before crashing to desktop. Every time! It's basically unusable at this point.

  • by jdanzola,

    jdanzola jdanzola Jul 27, 2015 12:00 AM in response to MMeraz
    Level 1 (0 points)
    Jul 27, 2015 12:00 AM in response to MMeraz

    And it's not the only post. I guess we're screwed until the press picks the story and forces a response

  • by peter4444444,

    peter4444444 peter4444444 Aug 9, 2015 11:04 PM in response to kfeeney
    Level 1 (0 points)
    Aug 9, 2015 11:04 PM in response to kfeeney

    Come on Apple. Mine restarts every single day! It is definitely software related and needs to be fix with an update.

  • by DrWily008,

    DrWily008 DrWily008 Aug 19, 2015 7:11 PM in response to kfeeney
    Level 1 (0 points)
    Aug 19, 2015 7:11 PM in response to kfeeney

    II've been having this problem for months.  I am more than tired of it.  My issue is not a connectivity one.  All of my other devices work fine.

  • by Timothy Nicholas Jones,

    Timothy Nicholas Jones Timothy Nicholas Jones Sep 13, 2015 4:56 PM in response to kfeeney
    Level 1 (0 points)
    Sep 13, 2015 4:56 PM in response to kfeeney

    Same issue.

  • by geralddasylva,

    geralddasylva geralddasylva Sep 17, 2015 6:28 AM in response to oasisbraves
    Level 1 (0 points)
    Sep 17, 2015 6:28 AM in response to oasisbraves

    Well; I agree. apple decided one morning that my iPad 1 was not to work anymore. Solution? Just buy the new one! I can't wait for the apple Car!

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