HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software

Charlie Ricard

Level 1 (0 points)

Q: How do I get my device working after the update? Won't get past the screen with the iTunes logo.

What do I do after the update? I can't get to the menu. The power light isn't coming on either. Brand new device.

Apple TV, Just updated 10/16/13

Posted on Oct 16, 2013 8:21 PM

I have this question too

Q: How do I get my device working after the update? Won't get past the screen with the iTunes logo.

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by griff w,

griff w Oct 20, 2013 1:54 PM in response to Charlie Ricard
Level 4 (3,496 points)

Oct 20, 2013 1:54 PM in response to Charlie Ricard

Hi there Charlie Ricard,

It sounds like you may need to perform a factory restore on the device, take a look at the article below for more information.

Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367

-Griff W.
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