i tunes could not connect to the i tunes store. An unknown error occurred (0x80092013)

Can you try the following

If like me you have concluded that this is not a connectivity issue.

In my case it is a problem with Webkit2 and they way it handles SSL certificates.

To test if this is the case install Safari for windows 5.1.7(if not already installed) and try to access a secure site, like facebook or your banking, if you receive a certificate dialog box saying

"Safari can't verify the identity of the website"

If you hit "Continue" and the page loads but does not render correctly ........

Then try using another browser (IE/FF/Chrome) and see if you are able to access the site without prompts and the page renders correctly.

From Safari 4.04 onwards (as well as iTunes) it uses the windows root certificate store, to test uninstall Safari 5.1.7 and go back as far as Safar 3.2.3 (oldapps.com) and then try to access a secure site, if it renders correctly (back then Safari handled it's own certificates) you have the same problem as me

If you also look in the logs for itunes when you're accessing (attempting) the store if you find a reference to webkit2 and certificates that should further help clarify the problem. btw - don't bother with windows root certificate updates if your other browsers work ok

Hi alh28,

Your problem seems to be a bit more systemic as I'm able to get out to the web via Safari, I just can't load any pages on secure sites

That said I've noted above that your firewall is off, do you run any other thrid party software firewalls on your machine, norton, trend, etc? If so your problem might be that it needs an exemption in place for safari/itunes

You'll find the logs for apple products under

C:\Users\[your username]\AppData\Roaming\Apple Computer\Logs

Note - you might need to show hidden folders in explorer

I doubt the logs will give much away other than it can't connect but best to see what it's reporting

The itunes store and safari reply upon "Apple application support/Webkit2" for getting to the web so it might be better to try temporarily disabling any AV/FW software and trying itunes/safari before adding exemptions that way you know you'll be on the right track

Best of luck

davwatto,

I have the exact iTunes/Safari issue(s) you describe, with "Webkit2 and they way it handles SSL certificates", etc. I've scoured the web for others with same problem, but your description seems to be the only one identical to mine. Just curious if you ever found a fix.

thanks

Hello,

I am going nuts with this one too. I have this 0x80092013 etched in my brain! I am working with a guy that runs a tech oriented site and he is trying to help me solve this. I will keep you posted if I have any luck.

I am having the same issue.. I have tried several other "fixes" on this site... proxy server, ie does not have one set, registry cleaners, and my time is accurate... I have updated iTunes, re-downloaded it and re-installed it..

Still I get this error, iTunes can't seem to detect my internect connection. I can't update iTunes apps, therefor not back my phone up properly, therfor update my phone...

I don't know if you had this Itunes problem fixed,,, I had the same problem since last year and didn't care to spend loads of time or money tying to fix it.... because someone gave me a gift card, today I finally sat down and solved the problem with a free program :

windows repair all in one by - Tweaking .com

I read about this program from someone either on this site or maybe an apple blog.... but I gave it a try, and it worked ! The problem must be in the registry.. I have windows 7...

Oh,,, I guess I will donate some money since this program fix somehow the Itunes 0x80092013 problem.

cudos to Tweaking.com

try this program ,, worked for me... It's free, just donations are asked.

Tweaking.com - Windows Repair (All in One) v2.7.1