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How do I fix a black screen with no sound when playing my downloaded film?

1280 Views 1 Reply Latest reply: Oct 20, 2013 11:17 AM by mario49 RSS
karenfromgb Level 1 Level 1 (0 points)
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Oct 17, 2013 4:40 AM

Just purchased a SD film from itunes. Downloaded fine. When played the timer moves on but no sound or pictures. Other films have played successfully. How do I fix this?

 

Thanks

k

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