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Oct 20, 2013 1:28 PM in response to lostlinsby mel1015,Im having the same issue with an iPhone 5 non-the-less... Please someone?
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Oct 21, 2013 9:44 AM in response to lostlinsby judysings,Hi lostlins,
Welcome to the Support Communities!
First, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
- Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
- Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you can access your home screen, I also recommend verifying that cookies are not blocked and private browsing is turned off in Settings>Safari:
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Cheers,
- Judy
