Why doesn't Itunes recognize my iphone, but my computer does?

See iOS device not showing in iTunes for Windows.

tt2

try different usb port and cable, remove all other device printers ect...

pause all security software. update itunes toi newest version on pc.

Peace, Clyde

http://support.apple.com/kb/ts1538

Hi Mike,

I have the same problem! I spent an hour on the phone with apple support yesterday and they sent me a document with 7 steps to troubleshoot! None of these steps worked. To which the young man helping me responded with. "Well miss, then there is nothing I can do fo you. Once we receive mre complaints than Apple will fix the bug, so please bare with us and be patient while apple works on this bug."

Mind you, it was all working FINE on Sunday! Monday I updated iTunes and that was it. My computer only recognizes it as a external harddrive.

I too have the same questions that needs solving urgently. I know this does nothing to help you, but maybe if Apple sees that there are in fact more people with this problem that they will get it done!

Sounds like a bug in the new update. I have the same problem and the steps haven't helped to resolve it. I was able to use system restore to revert back to the previous version of iTunes on Windows 8 but with that version, while it does recognize my devices, when I try to access my 3rd generation iPad in iTunes, iTunes crashes. So, the last version is the lesser of two evils. If you are running Windows, I suggest using System Restore to get back to the old version and deny this update until a newer one is released.

I'm having the same problem. I hope it gets fixed soon.

I've got the same problem. I have now tried every working USB port and both iOS devices I own (iPad Mini on 6.1.2 and iPhone 5s on 7.1.2). My computer, Windows 7, notices the devices just fine, so yeah, it's a bug. A really annoying one that shouldn't be allowed to happen!

ElonViking wrote:

I've got the same problem.

Then READ and follow the step by step instructions in the link already provided to rectify the issue.

I have had this problem since updating to 11.3. I keep getting a "trust this computer" message and Itunes never recognizes the iPhone. Diesel,I've done all of those steps and still have the problem. I am thinking issues with 11.3

And when I've DONE that, and it still doesn't work, what do I do?