I just received a 5s hoping my icloud would work becuase it wasn't working on my 5 either....Well it still doesn't work...Not backing up...I have tried restoring...Removing apps from the phone...not doing photos...etc...so lost...any help would be great?? Although my Ipad mini backs up to icloud....Not sure that it's my network either....
iPhone 5s, iOS 7.0.2
I meant to say my icloud stopped working on my iphone 5 and still isn't working on my 5S iphone...Any suggestions?
Your backup is probably full. What message are you receiving to make you think it's not working? Apple provides 5 GB of storage for free for all iCloud users. My guess is your backup space is full and you keep receiving a message iCloud cannot be backup up?
You can go to settings>iCloud>Storage and Backup>Manage Storage to see what you have backed up in the cloud.
I need more information.
I have 6.8 gb available storage ....and my total storage is 15.0 GB....I have deleted all my previous back ups...thank you!
Is this your phone storage or iCloud ?
Your iPad mini has to have a backup as well. Something is not right based off everything your telling me. Take a look at this article http://support.apple.com/kb/TS3992
Let me know what happens!
Good luck
icloud storage
What do you see when you go to settings/iCloud/storage and backup/manage storage ? What backups do you see there and what are their capacities?
I have tried all the setting....removals of photos etc....to manage storage...that has not worked...my ipad mini has backed up everytime...but my phone has not since june...i am thinking there is an app that has blocked it or something? i guess i am not sure? i have tried everything....thank you....
I'm trying to help but you're not answering my questions.
What do u see from settings/ icloud /storage and backup ?
If u scroll to the bottom what's it say. It should give your last backup date and the option to backup now?
What do u see?
Then if u tap storage and backup and manage storage it will list what backups icloud sees?
Answer these ?s and I will help you.
i deleted all back ups so i don't see anything(your iphone has never been backed up to icloud)....under manage storage....
Backups 8.1 GB
this iphone 7.2 gb
ipad 946.3 MB
mail 7.9 mg
change storage plan
6.8 gb available of 15.0 gb on icloud
SO......"this iphone" I assume is your previous iPhone 5? What happens when you tap on 'this iphone" (the one that is 7.2 GB)
What date does it show as the last backup date?
I am guessing we will have to delete the backup that shows 'this iphone' because that is obviously not from the phone we are using?
Let me know
This is my new iphone 5S...When I tap the "this iphone" latest back up "incomplete" options to delete back up there is no date....
thank you
Ok so now were getting somewhere. When you tap 'this iphone' it states the backup is incomplete. Which means when you were attempting to create a backup there was some type of interruption and it didn't complete. Therefore it's useless and only taking up space. You need to delete this incomplete backup titled 'this iphone'.
After tapping on backup "this iphone" you should be able to scroll to the bottom and tap 'delete backup'
This will remove that backup allowing you to backup the current content on your iphone to the cloud.
You need to be connected to wifi near your router to create a backup. I also recommend you connect your iphone to a power outlet when creating the backup. You can start a backup from settings>iCloud>Storage and Backup>Back Up Now
It might take a while to backup. Just let it sit and make sure your wifi signal is good.
Let me know how that goes and good luck!
thank you i will try this and lets keep the fingers crossed
Let me know what happens. If you need additional help just let me know. 🙂
my icloud will not back up
