Q: my icloud will not back up
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Oct 19, 2013 6:44 AMby jackli.jones,Your backup is probably full. What message are you receiving to make you think it's not working? Apple provides 5 GB of storage for free for all iCloud users. My guess is your backup space is full and you keep receiving a message iCloud cannot be backup up?
You can go to settings>iCloud>Storage and Backup>Manage Storage to see what you have backed up in the cloud.
I need more information.
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Oct 19, 2013 7:21 AMby jackli.jones,Your iPad mini has to have a backup as well. Something is not right based off everything your telling me. Take a look at this article http://support.apple.com/kb/TS3992
Let me know what happens!
Good luck
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Oct 19, 2013 7:47 AMby tracylyn72,I have tried all the setting....removals of photos etc....to manage storage...that has not worked...my ipad mini has backed up everytime...but my phone has not since june...i am thinking there is an app that has blocked it or something? i guess i am not sure? i have tried everything....thank you....
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Oct 19, 2013 7:52 AMby jackli.jones,I'm trying to help but you're not answering my questions.
What do u see from settings/ icloud /storage and backup ?
If u scroll to the bottom what's it say. It should give your last backup date and the option to backup now?
What do u see?
Then if u tap storage and backup and manage storage it will list what backups icloud sees?
Answer these ?s and I will help you.
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Oct 19, 2013 9:01 AMby jackli.jones,SO......"this iphone" I assume is your previous iPhone 5? What happens when you tap on 'this iphone" (the one that is 7.2 GB)
What date does it show as the last backup date?
I am guessing we will have to delete the backup that shows 'this iphone' because that is obviously not from the phone we are using?
Let me know
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Oct 19, 2013 9:31 AMby jackli.jones,Ok so now were getting somewhere. When you tap 'this iphone' it states the backup is incomplete. Which means when you were attempting to create a backup there was some type of interruption and it didn't complete. Therefore it's useless and only taking up space. You need to delete this incomplete backup titled 'this iphone'.
After tapping on backup "this iphone" you should be able to scroll to the bottom and tap 'delete backup'
This will remove that backup allowing you to backup the current content on your iphone to the cloud.
You need to be connected to wifi near your router to create a backup. I also recommend you connect your iphone to a power outlet when creating the backup. You can start a backup from settings>iCloud>Storage and Backup>Back Up Now
It might take a while to backup. Just let it sit and make sure your wifi signal is good.
Let me know how that goes and good luck!
