Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to repair iTunes

Hi, iTunes crashed for nothing many times a day. How can I repair it without loosing all my music, films, tv series, etc.? Thanks in advance for your tips. Sylvie

Posted on Oct 19, 2013 7:38 AM

Reply
Question marked as Best reply

Posted on Oct 19, 2013 7:49 AM

Go to: [User]/Library/Preferences (hold the Option key when clicking "Go" from the Finder Menu, to acess your User account Library)


Trash the com.apple.iTunes.plist file, the com.apple.iTunes.eq.plist, the com.apple.iTunes.Gracenote.plist, the com.apple.iTunes.utls.plist, and the com.apple.iTunesHelper.plist.


Empty the trash, and restart iTunes.

It should work as if it were just installed.

7 replies
Question marked as Best reply

Oct 19, 2013 7:49 AM in response to Syl44

Go to: [User]/Library/Preferences (hold the Option key when clicking "Go" from the Finder Menu, to acess your User account Library)


Trash the com.apple.iTunes.plist file, the com.apple.iTunes.eq.plist, the com.apple.iTunes.Gracenote.plist, the com.apple.iTunes.utls.plist, and the com.apple.iTunesHelper.plist.


Empty the trash, and restart iTunes.

It should work as if it were just installed.

Apr 22, 2014 10:18 AM in response to C F McBlob

C F McBlob wrote:


Go to: [User]/Library/Preferences (hold the Option key when clicking "Go" from the Finder Menu, to acess your User account Library)


Trash the com.apple.iTunes.plist file, the com.apple.iTunes.eq.plist, the com.apple.iTunes.Gracenote.plist, the com.apple.iTunes.utls.plist, and the com.apple.iTunesHelper.plist.


Empty the trash, and restart iTunes.

It should work as if it were just installed.

Will this change anything at my iTunes Library and iPhone sync?

how to repair iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.