5 Replies Latest reply: Oct 20, 2013 8:16 AM by Linc Davis
petervdvelde Level 1 Level 1 (0 points)

can somebody help me to fix that my mac book pro 15" Mid 2010.

It randamly restarts when I move my mouse to the dock .

many thanks,

Peter


MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8.5)
  • Linc Davis Level 10 Level 10 (154,575 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    In the Console window, look under the heading DIAGNOSTIC AND USAGE INFORMATION on the left for crash or panic reports. If you don't see that heading, select

    View Show Log List

    from the menu bar. A crash report has a name ending in ".crash" and a panic report has a name ending in ".panic" Select the most recent report from each subcategory and post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

     

    Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • petervdvelde Level 1 Level 1 (0 points)

    Hi Linc,

     

    Thanks for helping out.

    I went to Console and this was what I could find:

    10/19/13 4:17:43.477 PM DumpPanic[53]: com.apple.message.domain: com.apple.crashreporter.writereport.panic

    com.apple.message.signature: Kernel

    com.apple.message.signature2: UNBUNDLED |||

    com.apple.message.signature3: UNKNOWN

    com.apple.message.result: noop

    com.apple.message.summarize: YES

     

    Does this help ?

  • Linc Davis Level 10 Level 10 (154,575 points)

    There should be a panic report. Please review the instructions and try again.

  • petervdvelde Level 1 Level 1 (0 points)

    Hello again,

    This is what I find as a report ending with crash:

     

    10/15/13 8:14:31.647 PM ReportCrash[1333]: com.apple.message.domain: com.apple.crashreporter.writereport.crash

     

    com.apple.message.signature: CalendarAgent

    com.apple.message.signature2: UNBUNDLED ||| 1.0 (57)

    com.apple.message.signature3: D54437CCAFC8DF19203A1BEACB927BB4

    com.apple.message.result: NO

    com.apple.message.summarize: YES

    and this file ending with panic:

     

     

    but then if I look under system diagnostic reports I find the below

     

    10/20/13 1:08:18.370 PM DumpPanic[53]: com.apple.message.domain: com.apple.crashreporter.writereport.panic

     

    com.apple.message.signature: Kernel

    com.apple.message.signature2: UNBUNDLED |||

    com.apple.message.signature3: UNKNOWN

    com.apple.message.result: noop

    com.apple.message.summarize: YES

     

    Sorry,

     

    un Oct 20 13:08:18 2013

    panic(cpu 2 caller 0xffffff7f8f903f1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fe79f000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80efcd2c50 : 0xffffff800d61d636

    0xffffff80efcd2cc0 : 0xffffff7f8f903f1a

    0xffffff80efcd2d90 : 0xffffff7f8ddad26c

    0xffffff80efcd2e50 : 0xffffff7f8de801f6

    0xffffff80efcd2e90 : 0xffffff7f8de80254

    0xffffff80efcd2f00 : 0xffffff7f8e145278

    0xffffff80efcd3030 : 0xffffff7f8dea8ad1

    0xffffff80efcd3050 : 0xffffff7f8ddb403f

    0xffffff80efcd3100 : 0xffffff7f8ddb1ad6

    0xffffff80efcd3300 : 0xffffff7f8ddb33ff

    0xffffff80efcd33d0 : 0xffffff7f8edc2425

    0xffffff80efcd3550 : 0xffffff7f8edbf350

    0xffffff80efcd35d0 : 0xffffff7f8edbfee8

    0xffffff80efcd3660 : 0xffffff7f8edc0833

    0xffffff80efcd37a0 : 0xffffff7f8edc13b2

    0xffffff80efcd38e0 : 0xffffff7f8edf416a

    0xffffff80efcd3920 : 0xffffff7f8edf4f07

    0xffffff80efcd3940 : 0xffffff7f8edeece9

    0xffffff80efcd3ab0 : 0xffffff7f8edef5bd

    0xffffff80efcd3af0 : 0xffffff7f8edeae76

    0xffffff80efcd3b20 : 0xffffff7f8ede4f15

    0xffffff80efcd3b50 : 0xffffff7f8edcd094

    0xffffff80efcd3ba0 : 0xffffff800da70173

    0xffffff80efcd3bc0 : 0xffffff800da70d4d

    0xffffff80efcd3c20 : 0xffffff800da6e74f

    0xffffff80efcd3d70 : 0xffffff800d698c21

    0xffffff80efcd3e80 : 0xffffff800d620b4d

    0xffffff80efcd3eb0 : 0xffffff800d610448

    0xffffff80efcd3f00 : 0xffffff800d61961b

    0xffffff80efcd3f70 : 0xffffff800d6a6546

    0xffffff80efcd3fb0 : 0xffffff800d6cf473

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8dd 4c000->0xffffff7f8dfeefff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dcb2000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8dd38000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8dcf5000

             com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f8ed900 00->0xffffff7f8ee5dfff

                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8dd 4c000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8dd38000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dcb2000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8dcf5000

             com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f8f8f6000->0xffffff7f8f908fff

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f8f8f1000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dcb2000

                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f8f8dd000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8dbf3000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8dd38000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8dcf5000

             com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f8dffa000->0xffffff7f8e2cdfff

                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8dd 4c000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dcb2000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    12F45

     

     

    Kernel version:

    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

    Kernel slide:     0x000000000d400000

    Kernel text base: 0xffffff800d600000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 7158993579935

    last loaded kext at 288044816734: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7f8e2f3000, size 65536)

    last unloaded kext at 392375611926: com.apple.driver.AppleUSBUHCI          621.4.0 (addr 0xffffff7f8e5e8000, size 65536)

    loaded kexts:

    at.obdev.nke.LittleSnitch          2.5.3

    com.apple.iokit.IOBluetoothSerialManager          4.1.7f4

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.13.12

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.4.7fc4

    com.apple.driver.AppleMikeyDriver          2.4.7fc4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleSMBusPCI          1.0.11d1

    com.apple.driver.AppleIntelHDGraphics          8.1.6

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.6

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleLPC          1.6.3

    com.apple.driver.AppleMuxControl          3.4.5

    com.apple.GeForce          8.1.6

    com.apple.driver.AppleUpstreamUserClient          3.5.12

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBCardReader          3.3.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.driver.AppleIRController          320.15

    com.apple.iokit.SCSITaskUserClient          3.5.6

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.5

    com.apple.driver.AppleUSBHub          635.4.0

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4

    com.apple.driver.AirPort.Brcm4331          615.20.17

    com.apple.driver.AppleAHCIPort          2.6.6

    com.apple.driver.AppleUSBEHCI          621.4.6

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.8

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.8

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.4.7fc4

    com.apple.iokit.IOAudioFamily          1.9.2fc7

    com.apple.kext.OSvKernDSPLib          1.12

    com.apple.nvidia.nv50hal          8.1.6

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f4

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.NVDAResman          8.1.6

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.7f4

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.driver.AppleHDAController          2.4.7fc4

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.iokit.IOHDAFamily          2.4.7fc4

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.4.1d13

    com.apple.driver.AppleSMC          3.1.5d4

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6

    com.apple.iokit.IOUSBMassStorageClass          3.5.2

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          623.4.0

    com.apple.driver.AppleUSBMergeNub          621.4.6

    com.apple.driver.AppleUSBComposite          621.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.5

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6

    com.apple.iokit.IOUSBUserClient          630.4.4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IO80211Family          530.5

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.5.1

    com.apple.iokit.IOUSBFamily          635.4.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.8

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

     

    hope this is what is needed to solve the problem.

    many thanks

  • Linc Davis Level 10 Level 10 (154,575 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.