8 Replies Latest reply: Oct 27, 2013 6:10 AM by gaylefrommd
amroback Level 1 (0 points)

I keep receiving :


Your Apple ID, ********@*******.***, was just used to download xxxxxxxx from the App Store on a computer or device that had not previously been associated with that Apple ID.

You may also be receiving this email if you reset your password since your last purchase.


If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.


If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.





Apple has been no help, Mac Store has been no help.

Only iPad 2 & home computer authorized for downloading.

Anybody have an answer/same problem?


Thanks !


<Email Edited By Host>

iPad 2, iOS 7.0.2
  • SergZak Level 5 (6,725 points)

    It simply means that a device using or previously UNassociated that particular Apple ID had downloaded the app in question. If you recently added a new device and associated it to that Apple ID and downloaded the app, this is why you'll see this message. You'll also likely only see this email once.

  • amroback Level 1 (0 points)

    This is not the first time & I get a password reset needed frequently.


    I'm tired of having to re-set the password every X number of days because someone used my ID.

  • rifi78 Level 1 (0 points)

    hmmmm interesting . i just got an email saying my apple id just downloaded the same excalibur knights app .

    i thought it was a scam at 1st but when i checked my apple downloads i saw that and another app called pocket forts had in fact been downloaded . they were both free but still ... not sure how someone else was able to log into my account . i changed my pw anyway .

    ive never gotten an email like that from apple before so it worried me

  • Tony455 Level 1 (0 points)

    I also received this today and was surprised because did not download this app. I also checked my account, and recent purchases at the app store and nothing shows there since I did not download this app or any other, nor did anyone else apparently. I did initiate a password change using the link on the page  but did not receive an expected message to confirm the change from Apple. My password still works as I used it to sign in to this forum and like others, I too am concerned that this might be a scam of some kind or a glitch at Apple.  

  • rifi78 Level 1 (0 points)

    did you check your purchases and downloads on itunes ? when i check it i can see the 2 downloads (excalibur knights and somethin called pocket forts) . it says theyre iOS app and both are free . i dont have an iphone .

    i emailed apple about it yesterday but they havent responded yet . i wanna know what the hales goin on

  • Crimekiller Level 1 (0 points)

    I'm having a similar problem.  I had previously (over a year ago) purchased 2 episodes of Law &amp; Order.  Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy.  When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too.  No money was removed from my iTunes account &amp; theses particular shows aren't in my iTunes library on my desktop.  I've tried every which way to delete them from my ipad, but can't.  I went to the Apple store &amp; they suggested I contact expresslane.apple.com for help.  I submitted my problem, via email Friday, as they asked, but have not received any response.  Any suggestions on how to get rid of these "phantoms?".

  • Tony455 Level 1 (0 points)

    Yes, I did check my purchases and downloads and as I mentioned, it does not show up, in fact it says I have not ordered anything within the last 90 days and there are no new apps on my iphone. I did log in to my account and changed my password anyway. I would be most interested to see what the resolution is. 

  • gaylefrommd Level 1 (0 points)

    This is really weird - my son got emails about the same 2 apps, several days apart - excalibur knights and pocket fort.  We changed his password after the first one, but it happened again.  Changed his password again and so far nothing new, but I got an email today on my Apple ID about an app called Kik Messenger.  So far they're all free apps - my son's ID doesn't even have a credit card associated with it.  I thought it was some Chinese hacker, but why would they be getting the same apps from everyone?  Any other suggestions would be appreciated.  Next step will be to shut down the current Apple IDs and get new ones, but then we wouldn't be able to re-download old purchaes.