3 Replies Latest reply: Oct 20, 2013 11:03 AM by Linc Davis
tjeffers Level 1 Level 1 (0 points)

Hi.

 

I have a mid 2010 macbook pro 15"

It started crashing about 6-9 months ago. I took it into apple and they couldn't recreate the problem (also deleted all my data!!)

 

It started doing it on a more consistant basis. It doesn't save any of the work I'm doing; which is really frustrating since I am a student.

 

It doens't matter what applications I am running, or how many or if its on battery or plugged in.

 

Recently it said I needed to service my battery (all 3 cells failed on the test). Then it stopped saying that but not it claim to have 13 hours of battery life at 75%... unfortunately not possible for a 3+ year old MBP.

 

I had upgraded the RAM to 8GB and had thought that was the problem so replaced it with my original RAM and the problem persists.

 

I have considered going back to Snow Leopard to see if that fixes it. Any suggestions or similar problems?

 

Thanks !


MacBook Pro, OS X Mountain Lion (10.8.5)
  • Linc Davis Level 10 Level 10 (164,415 points)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List

      

    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • tjeffers Level 1 Level 1 (0 points)

    Interval Since Last Panic Report:  1150 sec

    Panics Since Last Report:          1

    Anonymous UUID:

     

     

    Sat Oct 19 17:00:37 2013

    panic(cpu 0 caller 0xffffff7f913f5f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff808b9d5000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 0), Frame : Return Address

    0xffffff808aba3710 : 0xffffff800f41d636

    0xffffff808aba3780 : 0xffffff7f913f5f1a

    0xffffff808aba3850 : 0xffffff7f8fc9f26c

    0xffffff808aba3910 : 0xffffff7f8fd721f6

    0xffffff808aba3950 : 0xffffff7f8fd72254

    0xffffff808aba39c0 : 0xffffff7f90037278

    0xffffff808aba3af0 : 0xffffff7f8fd9aad1

    0xffffff808aba3b10 : 0xffffff7f8fca603f

    0xffffff808aba3bc0 : 0xffffff7f8fca3ad6

    0xffffff808aba3dc0 : 0xffffff7f8fca4b41

    0xffffff808aba3ea0 : 0xffffff7f8fc4080a

    0xffffff808aba3ef0 : 0xffffff7f913b7838

    0xffffff808aba3f40 : 0xffffff7f913b6783

    0xffffff808aba3f60 : 0xffffff800f43e26e

    0xffffff808aba3fb0 : 0xffffff800f4b3257

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8fc 3e000->0xffffff7f8fee0fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8fba4000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8fc2a000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8fbe7000

             com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f913e8000->0xffffff7f913fafff

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f913e3000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8fba4000

                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f913cf000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8fb68000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8fc2a000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8fbe7000

             com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f8feec000->0xffffff7f901bffff

                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f8fc 3e000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8fba4000

             com.apple.driver.AGPM(100.13.12)[40BECF44-B2F1-3933-8074-AD07B38CA43A]@0xffffff 7f913b5000->0xffffff7f913c6fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8fba4000

                dependency: com.apple.driver.IOPlatformPluginFamily(5.4.1d13)[04F9C88C-92F3-300B-8C68-4A0B5 F7D8C94]@0xffffff7f9057a000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8fc2a000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8fbe7000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12F45

     

     

    Kernel version:

    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

    Kernel slide:     0x000000000f200000

    Kernel text base: 0xffffff800f400000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 1549164677568

    last loaded kext at 1414327599456: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f91770000, size 16384)

    last unloaded kext at 1477072373898: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f91770000, size 12288)

    loaded kexts:

    com.apple.iokit.IOBluetoothSerialManager          4.1.7f4

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.13.12

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.4.7fc4

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f4

    com.apple.driver.AppleIntelHDGraphics          8.1.6

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleUpstreamUserClient          3.5.12

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.GeForce          8.1.6

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleMuxControl          3.4.5

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.6

    com.apple.driver.SMCMotionSensor          3.0.3d1

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMikeyDriver          2.4.7fc4

    com.apple.driver.AppleSMBusPCI          1.0.11d1

    com.apple.driver.AppleLPC          1.6.3

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.driver.AppleUSBCardReader          3.3.1

    com.apple.driver.AppleIRController          320.15

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.iokit.SCSITaskUserClient          3.5.6

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.5

    com.apple.driver.AppleUSBHub          635.4.0

    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.driver.AirPort.Brcm4331          615.20.17

    com.apple.driver.AppleAHCIPort          2.6.6

    com.apple.driver.AppleUSBEHCI          621.4.6

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.8

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.8

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.4.7fc4

    com.apple.iokit.IOAudioFamily          1.9.2fc7

    com.apple.kext.OSvKernDSPLib          1.12

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f4

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.7f4

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.nvidia.nv50hal          8.1.6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.NVDAResman          8.1.6

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.driver.AppleSMC          3.1.5d4

    com.apple.driver.AppleHDAController          2.4.7fc4

    com.apple.iokit.IOHDAFamily          2.4.7fc4

    com.apple.driver.IOPlatformPluginFamily          5.4.1d13

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6

    com.apple.iokit.IOUSBHIDDriver          623.4.0

    com.apple.iokit.IOUSBMassStorageClass          3.5.2

    com.apple.driver.CoreStorage          296.18.2

    com.apple.driver.AppleUSBMergeNub          621.4.6

    com.apple.driver.AppleUSBComposite          621.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.5

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IOUSBUserClient          630.4.4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          530.5

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.5.1

    com.apple.iokit.IOUSBFamily          635.4.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.8

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    System Profile:

    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)

    Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: MP490 series, 0x04a9  (Canon Inc.), 0x173c, 0xfd130000 / 5

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

  • Linc Davis Level 10 Level 10 (164,415 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.