Help!! Consumer watch V John Lewis
Hi All
I am a Mac virgin and John Lewis are not making it any easier. Please bear with me as I really need some advice.
On the 4th of May I brought 2 iMac 20inch 2GHz intel Core duo's from John Lewis department store for my business. I spent serveral days setting up, updateing and installing software on "iMac #1". When I was happy I knew what I was doing with a Mac I attempted to set up my collegues "iMac #2". After a lunch break I returned to iMac #2 to see a screen saver. After moving the mouse I got a scrambled screen which only went away by switching off. After speaking to John Lewis technical they said the Mac was faulty and would need to be replaced.
2 days later the same happened to iMac #1. Having spent several days setting it up I was reluctant to have it replaced so after reading others on this forum came to a compromise of switching the screen saver off to stop it happening. A month later the hard drive on iMac #1 died. I called John Lewis technical and they confirmed the death and said it requires a "repair/replacement". So I called the branch I purchased it from to arrange a replacement and was told I could only send it away for repair as it was older than 28 days and that my guarantee was not valid with them if I was using the Mac for business as they only deal with domestic users.
At this point I ended the conversation and called trading standards/consumer watch who informed me I was entitled to a repair or replacement which ever was more convenient for me regardless of being over 28 days "it is part of my statutary rights as a consumer". After several conversations with John Lewis they maintain that I can only send the mac of to be repaired and will not budge. I explained what I was told by consumer watch and that I had spent over £2,500 on macs that were faulty and would like a new one not a fixed one but with no joy.
Can anyone help me as to where to take this or if Apple might even help restore my inital joy of owning a Mac as I am/was very excited about trying to turn away from windows and poorly built pc's.
I am a Mac virgin and John Lewis are not making it any easier. Please bear with me as I really need some advice.
On the 4th of May I brought 2 iMac 20inch 2GHz intel Core duo's from John Lewis department store for my business. I spent serveral days setting up, updateing and installing software on "iMac #1". When I was happy I knew what I was doing with a Mac I attempted to set up my collegues "iMac #2". After a lunch break I returned to iMac #2 to see a screen saver. After moving the mouse I got a scrambled screen which only went away by switching off. After speaking to John Lewis technical they said the Mac was faulty and would need to be replaced.
2 days later the same happened to iMac #1. Having spent several days setting it up I was reluctant to have it replaced so after reading others on this forum came to a compromise of switching the screen saver off to stop it happening. A month later the hard drive on iMac #1 died. I called John Lewis technical and they confirmed the death and said it requires a "repair/replacement". So I called the branch I purchased it from to arrange a replacement and was told I could only send it away for repair as it was older than 28 days and that my guarantee was not valid with them if I was using the Mac for business as they only deal with domestic users.
At this point I ended the conversation and called trading standards/consumer watch who informed me I was entitled to a repair or replacement which ever was more convenient for me regardless of being over 28 days "it is part of my statutary rights as a consumer". After several conversations with John Lewis they maintain that I can only send the mac of to be repaired and will not budge. I explained what I was told by consumer watch and that I had spent over £2,500 on macs that were faulty and would like a new one not a fixed one but with no joy.
Can anyone help me as to where to take this or if Apple might even help restore my inital joy of owning a Mac as I am/was very excited about trying to turn away from windows and poorly built pc's.
iMac 20": 2GHz Intel Core Duo, Mac OS X (10.4.7)
