My iCloud doesn't display the right Apple ID. I can't change it or log out of iCloud, because System Preferences just hangs frozen, so I have to force quit which doesn't save any changes I've tried to make to the ID. Consequently my iPhone doesn't backup.

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Level 1

8 points

My iCloud doesn't display the right Apple ID. I can't change it or log out of iCloud, because System Preferences just hangs frozen, so I have to force quit which doesn't save any changes I've tried to make to the ID. Consequently my iPhone doesn't backup.

My iCloud doesn't display my correct right Apple ID, and my iPhone won't let me type that ID in as it says it's already in use. Also iCloud won't let me change the ID listed there, or even log out of iCloud closing the account, because every time I try System Preferences just hangs frozen, so I have to force quit which doesn't save any changes I've tried to make to the ID, password or account details. Consequently my iPhone doesn't backup well at all. The whole iMac slows down massively every time I try to address this issue, and my iMac doesn't recognise the iPhone in Finder, and tells me the Wifi connection is not supported..!!??

Can anyone help?

iMac, Mac OS X (10.7.3)

Posted on Oct 19, 2013 5:19 PM

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Answer 1

Linc Davis

Level 10

209,541 points

Oct 19, 2013 6:16 PM in response to SimonLMG

every time I try System Preferences just hangs frozen

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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